Job Overview
Employment Type
Temporary
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Fixed Shifts
Benefits
Flexible Schedule
Holiday pay
Team-based work environment
Training and development opportunities
supportive management
Positive workplace culture
Potential for additional hours
Job Description
The Inn at Garden Plaza is an independent senior living community dedicated to offering a warm, welcoming, and supportive environment for seniors who value their independence while enjoying a vibrant, community-focused lifestyle. As a member of Century Park Associates, the company upholds strong values centered on trust, leadership, and personal ethics, creating an enriching atmosphere not only for residents but also for its associates. The organization emphasizes a "people come first" philosophy, which drives its culture of excellence, respect, and outstanding customer service. Team members are recognized for going beyond job expectations, contributing toward creating a positive impact in the... Show More
Job Requirements
- Must have high school diploma or equivalent
- prior experience in administrative or front desk roles
- must be proficient with Microsoft Office applications
- must demonstrate proficiency with office machines such as fax and copier/scanner
- ability to multitask effectively
- must have excellent customer service skills
- must be trustworthy and dependable
- must have good telephone etiquette
- ability to work efficiently with frequent interruptions
- must be able to meet deadlines
- must be cheerful and maintain a positive attitude
- must demonstrate effective communication skills
- must be responsive to resident requests
- must adhere to Century Park's Code of Ethics and complete all required compliance training
Job Qualifications
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines (fax, copier/scanner)
- prior experience in administrative or front desk roles
- excellent customer service skills
- effective communication skills
- ability to multitask in a fast-paced environment
- positive and cheerful attitude
- trustworthiness and dependability
- ability to work efficiently with little to no supervision
- good telephone etiquette
- ability to meet deadlines
- responsiveness to resident requests
- knowledge of customer service principles
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person or department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system, educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and backup sales team so inquiry calls are handled timely
- assists with Electronic Health Record (EHR) system as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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