Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $19.00 - $1.00
Work Schedule
Standard Hours
Day Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional development opportunities
Job Description
MGM Resorts International, a world-renowned leader in the hospitality and entertainment industry, brings the magic of Las Vegas to life through its diverse portfolio of luxury resorts and experiences. Located in the vibrant city of Las Vegas, Nevada, MGM Resorts is synonymous with excellence, innovation, and unforgettable guest experiences. The company showcases some of the most iconic venues on the iconic Las Vegas Strip, including the prestigious Aria Resort & Casino. MGM Resorts International is celebrated for its commitment to entertainment, hospitality, and creating a dynamic work environment that thrives on diversity and teamwork. As a powerhouse in the hospitality... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year of relevant experience in front services at a hotel, casino, spa, retail, or admin office
- Ability to handle multiple communication channels including phone, face to face, text, email, or fax
- Strong interpersonal and professional relationship-building skills
- Ability to multitask across multiple operating systems
- Commitment to ongoing professional knowledge development
Job Qualifications
- High school diploma or GED
- 1 plus years of relevant experience in front services at a hotel or casino, spa, retail, or administrative office work
- Participation in industry associations such as the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA highly preferred
Job Duties
- Professionally and expeditiously process all guest requests including phone, face to face, text, email, or fax communication while promoting, up-selling, and cross-selling MGM Resorts venues
- Respond and assist with guest conflict resolutions in a timely manner
- Build relationships and professionally represent the brand with vendors and guests
- Multitask using up to 26 operating systems simultaneously to fulfill guest requests
- Commit to ongoing knowledge development of citywide offerings and establish a professional network within the hospitality community
- Stay up to date and knowledgeable on other departments/entities policies and procedures to facilitate booking processes
- Assist with guest check-in and check-out as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports restaurant and hospitality hiring.
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