Job Overview
Compensation
Type:
Hourly
Rate:
Range $19.00 - $1.00
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional development opportunities
Job Description
MGM Resorts International is a world-renowned hospitality and entertainment company based in Las Vegas, Nevada. Known for its vibrant properties and exceptional guest experiences, MGM Resorts offers a dynamic work environment where excitement, diversity, and entertainment intersect. The company manages some of the most iconic resorts, casinos, and entertainment venues, providing employees with unique opportunities for professional growth and development in the hospitality industry. MGM Resorts is committed to delivering unparalleled service to guests by fostering a culture of innovation, inclusiveness, and excellence. As part of this dynamic organization, employees contribute to creating memorable experiences that engage and delight guests... Show More
Job Requirements
- High School Diploma or GED
- 1+ years of prior relevant experience in front services at a hotel, casino, spa, retail, or administrative office
- Strong communication and interpersonal skills
- Ability to multitask across multiple operating systems
- Commitment to excellent guest service and problem resolution
- Knowledge of hospitality industry practices and citywide offerings
- Ability to build professional relationships and represent the brand positively
Job Qualifications
- High School Diploma or GED
- 1+ years of prior relevant experience working in front services at a hotel, casino, spa, retail, or administrative office preferred
- Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA highly preferred
Job Duties
- Professionally and expeditiously process all guest requests including phone, face to face, text, email, or fax communications while promoting, up-selling, and cross-selling MGM Resorts venues
- Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve potential challenges
- Act as a brand ambassador by effectively building relationships and representing the company professionally with vendors and guests
- Multitask in up to 26 operating systems simultaneously to fulfill guest requests
- Commit to ongoing knowledge development of citywide offerings and establish a professional network within the hospitality community
- Stay up to date and knowledgeable on other departments' policies and procedures critical to the booking process
- May check in and check out hotel guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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