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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $20.00 - $21.00
Work Schedule
Standard Hours
Benefits
competitive hourly wage
uniform provided
inclusive workplace
Career growth opportunities
Supportive team environment
diverse and inclusive workforce
Paid holidays
Job Description
Caruso is a renowned hospitality and real estate company known for its dedication to developing exceptional spaces and delivering five-star service experiences. The company is committed to creating environments that foster community, innovation, and outstanding customer experiences. Caruso's properties often include luxury retail, residential, and office spaces, blending sophistication with exceptional service standards. The Masonic Temple, one of Caruso's distinguished properties, serves as a vibrant hub where luxury and service excellence converge to provide tenants and guests with an unparalleled living and working environment. This establishment prides itself on maintaining a warm and professional atmosphere, ensuring that every interaction is... Show More
Job Requirements
- Minimum of two years experience in hospitality
- Excellent customer service skills
- Ability to work under pressure and meet deadlines
- Proactive and solution-focused attitude
- Ability to multi-task and prioritize workload
- Flexible to work Monday through Friday including early mornings, late nights, and holidays
- Ability to push a bell cart or flat bed up to 30 pounds
- Ability to sit and walk up to 8 hours daily
- Ability to climb stairs
- Proficient in Microsoft Word and Excel
- Excellent written and verbal communication skills
- Must be clean shaven
- Must maintain business professional appearance in mandatory uniform
Job Qualifications
- Excellent customer service skills with the ability to maintain a professional and friendly demeanor at all times
- Ability to work well under pressure, meeting multiple and sometimes competing deadlines
- Demonstrate cooperative behavior with colleagues and supervisors
- Follow the Steps of Service and be aware of all property information, events and provide 5-star service experience for all guests and tenants
- Must be able to work in a fast-paced environment, fulfilling multiple, competing deadlines
- Proactive, approachable and solution-focused
- Dynamic personality who is adept at switching projects and focus with ease and can easily multi-task between various projects
- Able to present and maintain a business professional appearance daily in the mandatory uniform assigned to this role
- Skillful working cooperatively with a variety of personalities
- Remain poised and composed in challenging situations
- Minimum of two years experience in a hospitality setting
- Proficient in Microsoft Office including Word and Excel
- Excellent written and verbal communication skills with professional and pleasant tone of service
- Self-starter with lots of initiative, team spirit, positive outlook and excellent follow up
- Thrives in a fast-paced work environment with the ability to multi-task and prioritize workload
- Must be flexible to work Monday through Friday with early morning, late nights and holidays as required
- Able to push a bell cart or flat bed up to 30 pounds
- Able to sit up to 8 hours a day and walk up to 8 hours a day
- Ability to climb stairs
- Competent using phone system, computer, radio, bell cart or flat bed cart
- Must be clean shaven at all times
- Uniform provided must be worn properly and in accordance to uniform standards of this role
Job Duties
- Utilize all resources available to ensure full knowledge and understanding of Masonic Temple Building in order to provide an exceptional 5-star service experience for our guests and tenants
- Fulfill guest and tenant services requests including but not limited to in home dining orders, restaurant reservations, travel arrangements, maintenance requests, dry cleaning services, package delivery, bell cart runs, dinner reservations, as well as any and additional legal requests to fulfill the full service commitment
- Coordinate guest and tenant needs with other departments as required through lateral service to ensure a seamless outcome
- Communicate and document any tenant compliments, complaints, or additional feedback and provide follow up to solve these issues
- Record and ensure all requests from tenants are recorded in the designated data entry systems of GO Concierge and Real Page
- Properly use and follow the Radio Etiquette guidelines and correct Radio Call codes to perform assigned tasks and communicate efficiently to appropriate departments
- Greet all tenants with the Caruso Hospitality Standards and proper phone greeting
- This involves reading and being aware of the Daily Discussion, closing and opening Concierge notes and following the hospitality steps of service
- Properly resolve resident complaints through exercising LEAP from the Caruso Hospitality Standards
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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