Concierge Ambassador

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $19.00 - $22.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Training and Development

Job Description

Caruso is a renowned leader in the real estate and property management industry, recognized for crafting exceptional lifestyle destinations and creating unparalleled customer experiences. As a company, Caruso focuses on delivering elegant, high-quality service across various luxury properties that include retail, residential, and mixed-use developments. Renowned for their commitment to excellence, Caruso properties are often marked by their unique blend of thoughtful design, vibrant community engagement, and sophisticated hospitality. This established organization promotes a culture centered on guest satisfaction and attention to detail, creating environments where residents, tenants, and visitors alike feel valued and cared for. The Concierge Ambassador position... Show More

Job Requirements

Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times
Minimum of two years of experience in a hospitality setting preferred
Knowledgeable of Microsoft 365
Excellent written and verbal communication skills
professional and pleasant tone of service
Must be an organized, detail-oriented, self-starter who can work independently and as part of a group
Must be flexible to work weekends, early mornings, late nights and holidays to support the property operation and the entire Concierge team needs
Takes initiative and anticipates the needs of others
Tenacious with excellent follow-up
Thrive in a fast-paced work environment
Ability to multi-task & prioritize workload
Proven problem-solving and intrapersonal skills
Extremely strong organizational, project, and time management skills
Ability to quickly analyze a situation, come up with solutions, and implement them
Confident demeanor
Strong work ethic
Ability to understand and communicate effectively in English
Able to push a bell cart or flatbed of up to 35 pounds
Standing, sitting, and/or walking for up to 8 hours a day
Equipment used: phone system, computer, radio, bell cart or flatbed cart
Must be compliant with Caruso grooming standards
The uniform provided must be worn properly and in accordance with uniform standards within the policies and procedures of this role
A name tag must be worn during all shifts

Job Qualifications

Ability to provide superb customer service skills while maintaining a professional and friendly demeanor at all times
Minimum of two years of experience in a hospitality setting preferred
Knowledgeable of Microsoft 365
Excellent written and verbal communication skills with a professional and pleasant tone of service
Must be an organized, detail-oriented, self-starter who can work independently and as part of a group
Must be flexible to work weekends, early mornings, late nights, and holidays to support the property operation and the entire Concierge team needs
Takes initiative and anticipates the needs of others
Tenacious with excellent follow-up
Thrive in a fast-paced work environment
Ability to multi-task and prioritize workload
Proven problem-solving and intrapersonal skills
Extremely strong organizational, project, and time management skills
Ability to quickly analyze a situation, come up with solutions, and implement them
Confident demeanor
Strong work ethic
Ability to understand and communicate effectively in English

Job Duties

Utilize all resources available to ensure full knowledge and understanding of Caruso property and local communities to provide an exceptional 5-star service experience for our guests
Fulfill personalized guest, resident, and tenant service requests including but not limited to restaurant reservations, travel arrangements, maintenance requests, dry cleaning services, package delivery, bell cart assistance, and any additional legal requests to accomplish the full service commitment
Coordinate guest and tenant needs with other departments as required through lateral service to ensure a seamless guest experience outcome
Communicate and document any guest compliments, complaints, or additional feedback and provide follow-up to resolve outstanding concerns
Ensure all requests from guests and tenants are recorded in the designated data entry systems
Properly use and follow the radio etiquette guidelines and correct radio call codes to perform assigned tasks and communicate efficiently with appropriate departments
Greet all guests and tenants with the Caruso Hospitality Standards and proper phone greetings
Provide personalized assistance with reservations, transportation arrangements, entertainment bookings, and other requests as needed
Handle guest, tenant, and special inquiries, requests, and concerns promptly and efficiently to ensure complete satisfaction
Assist and support with special projects, events, Kid’s Club, and seasonal events as assigned
Foster and uphold robust connections with tenants, prioritizing effective communication
Assist the company with placing and removing property signage
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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