Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $38.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Comprehensive and generously-subsidized health benefits program
Safe Harbor 401K Plan
complimentary stays at other Aman properties
Discounts at Aman New York restaurants
Aman Retail online store discounts
wellness events throughout the year
Job Description
Aman New York is a luxury hotel located in Manhattan's iconic Crown Building, where the city's historical architectural grandeur meets the serene and harmonious design philosophy of Aman. Combining elements of East and West, old and new, Aman New York offers an unmatched experience of tranquility in the heart of Midtown Manhattan. The hotel is renowned for its spacious suites, which are among the largest in the city, a year-round Garden Terrace, and a flagship Aman Spa, making it a sought-after destination for guests seeking a refined and serene urban escape. Aman Group, the parent company, is known worldwide for... Show More
Job Requirements
- At least two years working as a hotel concierge at a related luxury hotel experience
- be a member of the New York City Association of Hotel Concierges
- be a member of Les Clefs d'Or USA (preferred)
- must be able to read and write in English to facilitate the communication process
- knowledge of local attractions, restaurants, and transportation options
- ability to work flexible hours including evenings, weekends, and holidays
- strong problem-solving abilities and a proactive approach to guest service
- must be able to stand for extended periods during daily operations
Job Qualifications
- At least two years working as a hotel concierge at a related luxury hotel experience
- be a member of the New York City Association of Hotel Concierges
- be a member of Les Clefs d'Or USA (preferred)
- must be able to read and write in English to facilitate the communication process
- knowledge of local attractions, restaurants, and transportation options
- ability to work flexible hours including evenings, weekends, and holidays
- strong problem-solving abilities and a proactive approach to guest service
- excellent communication skills and professional demeanor
Job Duties
- Assist guests with requests including restaurant reservations, theater tickets, and limousine arrangements
- provide accurate directions and local recommendations
- respond to guest inquiries via desk, phone, text, or email
- ensure timely and professional handling of guest confirmations, packages, flowers, and mail
- maintain an accurate and high-quality database of guest profiles and preferences
- ensure all guest interactions are properly documented to support personalized service
- provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously
- act as ambassador of Aman New York by providing genuine care to guests and team members
- perform all concierge assigned functions preparing and executing an ideal Aman New York journey for guests
- liaise between departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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