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Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $38.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Comprehensive health benefits
Safe Harbor 401K Plan
Complimentary stays at Aman properties
Discounts at Aman restaurants and retail
Wellness events
Job Description
Aman New York represents the pinnacle of luxury hospitality in one of the world's most vibrant cities. Located in Manhattan's iconic Crown Building, this ultra-luxury hotel combines the elegance of New York's original architectural splendor with Aman's signature design language. The result is a serene and sophisticated sanctuary that offers guests a uniquely tranquil experience in the bustling heart of Midtown Manhattan. Aman New York is renowned for its spacious suites, some of the largest in the city, a flagship Aman Spa, and a year-round Garden Terrace, all of which contribute to an unparalleled guest experience.
The Concierge... Show More
The Concierge... Show More
Job Requirements
- At least two years working as a hotel concierge at a related luxury hotel experience
- be a member of the New York City Association of Hotel Concierges
- be a member of Les Clefs dOr USA (preferred)
- must be able to read and write in English to facilitate the communication process
- knowledge of local attractions, restaurants, and transportation options
- ability to work flexible hours, including evenings, weekends, and holidays
- strong problem-solving abilities and a proactive approach to guest service
- must be able to stand for extended periods during daily operations
Job Qualifications
- At least two years working as a hotel concierge at a related luxury hotel experience
- member of the New York City Association of Hotel Concierges
- preferred member of Les Clefs dOr USA
- ability to read and write in English to facilitate communication
- knowledge of local attractions, restaurants, and transportation options
- strong problem-solving skills and proactive guest service approach
- ability to stand for extended periods during daily operations
Job Duties
- Assist guests with requests including restaurant reservations, theater tickets, and limousine arrangements
- provide accurate directions and local recommendations
- respond to guest inquiries via desk, phone, text, or email
- ensure timely and professional handling of guest confirmations, packages, flowers, and mail
- maintain an accurate and high-quality database of guest profiles and preferences
- ensure all guest interactions are properly documented to support personalized service
- provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously
- act as ambassador of Aman New York in providing genuine care to guests and team members
- perform all Concierge assigned functions, preparing and executing an ideal Aman New York journey to guests
- act as liaison between departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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