Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $24.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life
disability
retirement savings
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Flexible pay options
Job Description
Sunrise Senior Living is a leading operator of senior living communities, dedicated to enhancing the quality of life for seniors through compassionate care and vibrant community environments. Known for its commitment to fostering a supportive and positive workplace culture, Sunrise Senior Living has been certified multiple times as a Great Place to Work®, emphasizing its dedication to employee satisfaction and engagement. This certification highlights the company's focus on creating a welcoming and inclusive atmosphere not only for its residents but also for its team members. Sunrise Senior Living specializes in providing assisted living, memory care, and other senior services that... Show More
Job Requirements
- High school diploma or GED
- Proven experience in customer service
- Proficient computer skills including Microsoft Office applications
- Effective communication skills
- Strong organizational abilities
- Ability to multitask and manage time efficiently
- Willingness to adhere to safety and compliance protocols
- Ability to respond to emergencies according to policies
- Successful completion of drug testing and required health screenings
- Covid-19 and Influenza vaccinations as per applicable laws
- For team members who drive community vehicles, understanding and adherence to driver safety duties
- Commitment to team engagement and participation in training
- Ability to maintain accurate records and complete administrative tasks
- Willingness to work collaboratively within a team environment.
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
- Effective written and verbal communication skills
- Good organizational, time management, and follow-through abilities
- Accurate record-keeping skills
- Good judgment, problem-solving, and decision-making skills
- Ability to handle multiple priorities
- Experience with recruitment processes is a plus
- Knowledge of safety protocols and risk management preferred but not required.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, ensure community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in Sunrise careers and direct or capture candidate information to initiate recruitment
- Answer incoming telephone calls and resident calls promptly with appropriate community greeting and identification
- Take complete messages and communicate them to intended recipients
- Offer and provide community information to callers, direct calls appropriately
- Manage appointments for residents and family members
- Send get well and sympathy cards to residents and families as needed
- Order flowers and name plates for new residents
- Create and maintain marketing and move-in packet inventory
- Assist with customer relationship management and initial inquiries
- Maintain neat and organized desk and entry areas
- Monitor and replenish bistro snacks and beverages
- Ensure continuous music playing for a pleasant atmosphere
- Ensure front desk coverage when stepping away
- Partner with the community team to ensure compliance with safety regulations
- Practice safety procedures including use of PPE and fire safety equipment
- Maintain resident and team member rosters and schedules for emergencies
- Respond to emergencies according to policies
- Ensure proper sign-in and sign-out of guests and residents
- Maintain high-risk elopement list at front desk
- Update phone lists, move-in/out registers, and guest logs
- Prepare and process meal tickets and money
- Organize and distribute mail and community newspapers
- Post daily menus
- Track and disperse team member paychecks
- Assist with recruitment data entry and administrative duties
- Monitor and order office supplies
- Participate actively as a team member
- Demonstrate adherence to Team Member Credo and Principles of Service
- Engage in team member surveys and meetings
- Maintain compliance with required training
- Perform other related duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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