Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.50
Work Schedule
Flexible
Benefits
health coverage options
wellbeing programs
support programs
retirement plans
Vacation leave
sick leave
maternity leave
paternity leave
Adoption leave
Continuing Education
Training
Voluntary benefit options
Job Description
Alight is a leading global provider of benefits administration and cloud-based solutions, dedicated to improving the employee experience and helping organizations manage their workforce effectively. At Alight, the core belief is that a company's success begins with its people. This philosophy is deeply embedded in the organization's culture, expressed through their commitment to Champion People, Grow with Purpose, and Be Alight. These values emphasize empathy, integrity, purposeful growth, and empowering employees to bring their authentic selves to work. Alight offers comprehensive total rewards packages, ongoing education, and robust training opportunities, making it an excellent environment for personal and professional development.Show More
Job Requirements
- Have excellent written and verbal communication skills
- Have good customer service and customer resolution skills
- Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change
- Able to work effectively in a team environment
- Have a basic understanding of medical terminology
- Have attention to detail, time management, and decision-making skills
- Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment
- Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall
- Have 2 years relevant experience in telephonic customer service
Job Qualifications
- Have excellent written and verbal communication skills
- Possess good customer service and problem resolution abilities
- Be flexible and adaptable with the ability to reorganize priorities
- Able to work effectively within a team environment
- Basic understanding of medical terminology
- Strong attention to detail, time management, and decision-making skills
- Proficient in navigating multiple technical environments including Windows
- Positive attitude with a desire to contribute to the company’s advancement
- Minimum of 2 years relevant telephonic customer service experience
Job Duties
- Build effective rapport with participants and probe to identify needs
- Educate and promote available clinical services to increase engagement
- Prioritize the most important service needed such as coaching, information, emotional support, or web navigation
- Collaborate with nurse team and other departments to determine best methods to satisfy participant needs
- Conduct feedback surveys to evaluate satisfaction and service utilization
- Document all research and summarize calls in the case management system
- Maintain confidentiality and comply with HIPAA requirements
- Complete other duties as assigned
- Communicate medical information to nonmedical audiences
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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