Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.50
Work Schedule
Flexible
Benefits
Health Insurance
wellbeing programs
retirement plans
Paid Time Off
maternity leave
paternity leave
Adoption leave
continuing education and training
Job Description
Alight is a leading global provider dedicated to helping organizations manage their employee benefits and workforce administration. With a strong commitment to improving lives and creating an inclusive workplace culture, Alight focuses on unifying the benefits ecosystem across health, wealth, wellbeing, absence management, and navigation. The company's mission revolves around Championing People, encouraging meaningful growth with purpose, and embodying integrity and empowerment through its core values: Champion People, Grow with Purpose, and Be Alight. These guiding principles foster a supportive environment where employees feel valued, empowered, and inspired to contribute to the larger mission of improving lives through exceptional service... Show More
Job Requirements
- Written and verbal communication skills
- Good customer service and resolution skills
- Flexibility and adaptability with ability to reorganize priorities as business needs change
- Ability to work effectively in a team environment
- Basic understanding of medical terminology
- Attention to detail, time management, and decision-making skills
- Ability to navigate multiple technical environments using personal computers and software
- Positive attitude and desire to contribute positively to Alight
- Minimum 2 years relevant experience in telephonic customer service
Job Qualifications
- High school diploma or equivalent
- Minimum of 2 years relevant experience in telephonic customer service
- Basic understanding of medical terminology
- Strong written and verbal communication skills
- Ability to work effectively in a team environment
- Proficiency navigating multiple software packages in a Windows environment
- Attention to detail, time management, and decision-making skills
- Positive attitude and willingness to contribute to both individual and company success
Job Duties
- Building effective rapport with participants and probing to identify all needs
- Educating and promoting clinical services available to participants to increase engagement
- Prioritizing the most important service needed such as coaching, information, emotional support, or web navigation
- Collaborating closely with nursing and other teams to determine the best methods to meet participants' needs
- Conducting feedback surveys to evaluate satisfaction and the impact of Alight's services
- Documenting all research and summarizing calls accurately in the case management system
- Maintaining confidentiality and complying with HIPAA requirements when handling data and providing services
- Communicating medical information to a nonmedical audience
- Completing other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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