Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Flexible
Benefits
Health Insurance
wellbeing programs
retirement plans
Paid vacation
sick leave
maternity leave
paternity leave
Adoption leave
continuing education and training
voluntary benefits
Job Description
Alight is a globally recognized organization committed to improving lives by focusing on the most valuable asset of any company - its people. With a primary mission centered around Championing People, fostering Growth with Purpose, and encouraging everyone to Be Alight, this company blends empathy, integrity, and empowerment into its culture. As a leading provider in the benefits ecosystem, Alight partners with clients to build healthier and financially secure workforces through a unified approach that integrates health, wealth, wellbeing, absence management, and navigation services. Their reputation for flexibility and inclusivity, demonstrated by consistent recognition as a "Top 100 Company for... Show More
Job Requirements
- Have written and verbal communication skills
- Have good customer service and customer resolution skills
- Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change
- Able to work effectively in a team environment
- Have a basic understanding of medical terminology
- Have attention to detail, time management, and decision-making skills
- Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment
- Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall
- Have 2 years relevant experience in telephonic customer service
Job Qualifications
- Have written and verbal communication skills
- Possess good customer service and resolution skills
- Be flexible and adaptable with the ability to reorganize priorities as business needs change
- Work effectively in a team environment
- Have a basic understanding of medical terminology
- Demonstrate attention to detail, time management, and decision-making skills
- Navigate multiple technical environments using personal computers and software packages in a Windows environment
- Maintain a positive attitude and contribute to the advancement of individual allies and Alight
- Have 2 years of relevant experience in telephonic customer service
Job Duties
- Build effective rapport with participants and probe to ensure all participant needs are identified
- Educate and promote clinical services available to participants to increase engagement
- Prioritize the most important service needed such as coaching, information, emotional support, or web navigation
- Collaborate with the nurse team and other departments to determine the best method to satisfy participant needs
- Conduct feedback surveys with participants to evaluate satisfaction, utilization of services, and impact of Alight's services
- Document all research and summarize calls in the case management system
- Maintain confidentiality and comply with HIPAA requirements when handling data or providing services
- Complete other duties as assigned
- Communicate medical information to a nonmedical audience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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