Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Flexible
Benefits
health coverage
wellbeing programs
Retirement Plan
Vacation leave
sick leave
Parental leave
Continuing Education
Job Description
Alight is a global leader in providing comprehensive benefits solutions, dedicated to empowering businesses and their employees by simplifying the management of health, wealth, wellbeing, absence management, and navigation. As a company deeply rooted in its commitment to people, Alight champions a workplace culture that emphasizes empathy, integrity, and purposeful growth. The organization fosters an environment where every individual feels valued and supported, making it an ideal place for professionals who are passionate about positively impacting lives through innovative benefits ecosystems. Alight's core values focus on Championing People by creating inclusive spaces where everyone belongs, Growing with Purpose by inspiring... Show More
Job Requirements
- have written and verbal communication skills
- have good customer service and customer resolution skills
- able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change
- able to work effectively in a team environment
- have a basic understanding of medical terminology
- have attention to detail, time management, and decision-making skills
- able to navigate multiple technical environments using personal computers, multiple software packages, windows environment
- have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's company overall
- have 2 years relevant experience in telephonic customer service
Job Qualifications
- exceptional customer service skills
- professionalism in handling healthcare inquiries
- ability to communicate medical information clearly to a nonmedical audience
- strong attention to detail
- good time management and decision-making skills
- basic understanding of medical terminology
- experience with telephonic customer service
- ability to navigate multiple technical environments
- positive attitude and desire to contribute to company goals
Job Duties
- building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified
- educating and promoting clinical services that are available to participant with a goal of increasing engagement
- prioritizing the most important service needed (coaching, information, emotional support, web navigation)
- working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s)
- conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services
- documenting all research and summarize calls in the case management system
- maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services
- completing other duties as assigned
- communicating medical information to a nonmedical audience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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