Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Standard Hours
Benefits
Medical Plans
Dental Insurance
Vision Insurance
Health savings account
401k plan with company match
Life insurance
short-term disability
long-term disability options
supplemental life insurance
Vacation program
Sick Time
Paid holidays
floating holidays
wellness initiatives
Continuous education
Job Description
NOVEL RiNo Apartments is a premier residential community known for its vibrant and inclusive living environment in the heart of the River North (RiNo) district. The apartments offer modern, stylish living spaces paired with exceptional community amenities designed to elevate the urban living experience. Committed to diversity and empowerment, NOVEL RiNo Apartments fosters a welcoming culture that celebrates individuality and inclusivity. From the beautifully designed apartments to engaging social events and innovative community programs, NOVEL RiNo offers residents a place to connect, unwind, and thrive.
The Concierge role, also known as Lifestyle Coordinator, is a pivotal part of t... Show More
The Concierge role, also known as Lifestyle Coordinator, is a pivotal part of t... Show More
Job Requirements
- High school diploma or equivalent
- 2 + years of concierge or related hospitality experience
- Valid driver's license
- Current automobile insurance
- Reliable transportation
- Ability to pass background and credit check
- Pre-employment drug screening required
- Employment verification
- Must comply with federal and state disability laws
- Ability to participate in job application, interview process and perform essential job functions with or without reasonable accommodation
Job Qualifications
- Demonstrable experience as a concierge with 2 + years of related experience or equivalent
- Additional education or certification in hospitality is a plus
- Strong customer service direction while presenting a positive and professional image
- Excellent communication and interpersonal skills
- Excellent reading, writing and oral communication skills required
- Knowledge of the local area and attractions
- Strong creative, strategic, and organizational skills, and an excellent attention to detail
- A desire to take initiative and a strong sense of self-motivation, while also being highly collaborative and team oriented
- Solid computer skills, including working knowledge of MS Office Suite to include Teams, Word, and Excel with HRIS experience
Job Duties
- Respond promptly to inquiries, requests, and concerns, ensuring a high level of customer satisfaction
- Assist and effectively communicate with guests, residents, and team members to coordinate services and resolve issues
- Maintain a professional and courteous demeanor in all interactions
- Manage and fulfill requests such as restaurant reservations, transportation arrangements, and other concierge services
- Stay informed about local attractions, restaurants, entertainment, and other points of interest to provide recommendations to guests or residents
- Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
- Monitor and control access to the premises (access doors mainly), which helps ensure the safety and security of all guests or residents
- Collaborate with security personnel to maintain a secure environment
- Maintain accurate and up-to-date records of guest interactions and service requests using the property PMS system
- Prepare and distribute relevant information to guests, residents, and team members
- Collaborate with other departments to ensure seamless service delivery
- Participate in training sessions and meetings to stay informed about property services and updates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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