Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
Henry Ford Hospital is a leading healthcare institution renowned for its commitment to providing high-quality medical care and exemplary customer service. As one of the top hospitals in the region, Henry Ford Hospital emphasizes patient-centered care, aiming to ensure every patient and guest receives a positive and supportive experience during their visit. The hospital continually invests in its staff and facilities to maintain a welcoming environment and uphold its reputation as a trusted healthcare provider. With a focus on innovation and community engagement, Henry Ford Hospital strives to meet the complex needs of all its patients and stakeholders efficiently and... Show More
Job Requirements
- High school graduate or G.E.D. equivalent
- Post-secondary training in hospitality management is an asset
- Must be able to read and write and understand oral and written instructions
- Must possess a valid, unrestricted, and insurable Michigan Driver's License in good standing
- Must always be clean, neat, and professional in appearance
- Must have good interpersonal skills and customer service attributes
- Must demonstrate customer-friendly demeanor and etiquette
- Highly trustworthy and able to deal with confidential information
- Strong knowledge of the local community, area, and region
- Three years customer service experience
- Hospital experience preferred
- Computer proficiency including email and database management skills
- Knowledge of a second language is an asset
Job Qualifications
- High school graduate or G.E.D. equivalent
- Post-secondary training in hospitality management preferred
- Must be able to read, write, and understand oral and written instructions
- Strong interpersonal skills and customer service attributes
- Ability to communicate effectively with internal and external customers
- Computer proficiency including email and database management skills
- Knowledge of a second language is an asset
Job Duties
- Greet guests in a cheerful and professional manner
- Assess and anticipate guest's needs
- Circulate throughout the hospital to ensure service exceeds expectations
- Provide information to internal and external customers
- Address and resolve customer feedback and challenges
- Ensure all feedback responses comply with hospital policies and regulatory requirements
- Maintain a customer-friendly demeanor and exhibit excellent etiquette
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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