Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Employee Discounts
Job Description
Henry Ford Hospital is a leading healthcare institution known for its commitment to exceptional patient care and innovative medical services. Founded with the mission to provide outstanding healthcare to its community, Henry Ford Hospital continually strives to enhance patient experiences through professionalism, compassion, and excellence. As a major healthcare provider, the hospital serves a diverse patient population and seeks to uphold the highest standards in healthcare delivery while fostering an environment of trust and respect among patients, their families, and staff. The hospital maintains a dynamic and collaborative work environment where every team member plays a crucial role in delivering... Show More
Job Requirements
- High school graduate or G.E.D. equivalent
- Post secondary training in hospitality management is an asset
- Ability to read and write and understand oral and written instructions
- Possess a valid, unrestricted, and insurable Michigan Driver's License in good standing with three or fewer points
- Maintain clean, neat, and professional appearance
- Good interpersonal skills and customer service attributes
- Demonstrate customer-friendly demeanor and etiquette
- Highly trustworthy with ability to handle confidential information
- Strong knowledge of local community, area, and region
- Three years of customer service experience
- Hospital experience preferred
- Proficient in computer skills including email and database management
- Knowledge of a second language is an asset
Job Qualifications
- High school graduate or G.E.D. equivalent
- Preferred post secondary training in hospitality management
- Ability to read, write and understand oral and written instructions
- Valid, unrestricted, and insurable Michigan Driver's License in good standing
- Good interpersonal skills and customer service attributes
- Effective communication skills with internal and external customers
- Highly trustworthy and able to handle confidential information
- Strong knowledge of the local community and region
- Three years of customer service experience
- Preferred hospital experience
- Computer proficiency including email and database management
- Knowledge of a second language is an asset
Job Duties
- Greet guests in a cheerful and professional manner
- Assess and anticipate guests' needs
- Circulate through the hospital to ensure patient and family service exceeds expectations
- Provide accurate information to internal and external customers
- Address customer feedback and challenges with professionalism
- Ensure feedback responses comply with hospital policy and regulations
- Maintain a customer-friendly demeanor and etiquette
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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