Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.50
Work Schedule
Flexible
Benefits
Employee dining room
Paid Time Off
401K with company match
Exclusive resort discounts
Employee hotel stay programs
Job Description
Black Desert Resort is a luxurious destination resort situated in the breathtaking and dramatic landscape of Southern Utah. Renowned for its world-class accommodations, the resort offers an exquisite array of amenities including a championship golf course, rejuvenating spa and wellness experiences, fine dining options, and carefully curated outdoor adventures. This top-tier resort attracts guests seeking both relaxation and adventure in an ultra premium hospitality environment that emphasizes exceptional service and attention to detail. As a full-service resort, Black Desert Resort is dedicated to providing its guests with memorable and personalized experiences that reflect the natural beauty of its surroundings combined... Show More
Job Requirements
- 2+ years of experience in luxury hospitality concierge or guest services
- strong communication and relationship-building skills
- knowledge of reservation systems and guest management platforms preferred
- highly organized with strong attention to detail
- professional demeanor and service-oriented mindset
- flexible availability including weekends and holidays
Job Qualifications
- 2+ years of experience in luxury hospitality concierge or guest services
- strong communication and relationship-building skills
- knowledge of reservation systems and guest management platforms preferred
- highly organized with strong attention to detail
- professional demeanor and service-oriented mindset
- flexible availability including weekends and holidays
Job Duties
- Serve as a primary point of contact for guests providing personalized recommendations and itinerary planning
- coordinate dining spa golf transportation and activity reservations
- assist with special occasions VIP arrivals and custom guest experiences
- communicate guest preferences and special requests to internal departments
- support pre-arrival planning and in-stay guest engagement
- resolve guest concerns promptly and professionally escalating when appropriate
- maintain accurate guest notes and service details in resort systems
- stay informed on resort amenities events and local attractions
- support front desk and bell services during peak periods as needed
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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