The Broadmoor Hotel logo

The Broadmoor Hotel

Concierge Agent ($18.00 /hr.)

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
401k
Local discounts

Job Description

The Broadmoor is a prestigious, world-renowned luxury resort known for its outstanding service and rich history as the longest running Five-Star and AAA Five Diamond resort in the world. Nestled in a breathtaking location, The Broadmoor offers guests an unparalleled experience blending elegant accommodations, exquisite dining, and diverse recreational activities. As an employer, The Broadmoor takes pride in its culture of family, community, and excellence, fostering a welcoming environment for both guests and employees. The company is committed to investing in its team members by providing comprehensive benefits, career development opportunities, and a supportive workplace where exceptional service is the... Show More

Job Requirements

  • One year certificate from college or technical school or three to six months related experience and or training or equivalent combination of education and experience
  • Bilingual or multi-lingual language ability a plus
  • Experience with Microsoft Office suite Word Excel Outlook PowerPoint
  • Ability to occasionally lift up to 50 lbs
  • Willingness to work both indoors and outdoors
  • Enthusiastic friendly and energetic team member who works well with others
  • Strong interpersonal communication skills

Job Qualifications

  • One year certificate from college or technical school or three to six months related experience and or training or equivalent combination of education and experience
  • Bilingual or multi-lingual language ability a plus
  • Experience with Microsoft Office suite Word Excel Outlook PowerPoint
  • Enthusiastic friendly and energetic team member who works well with others
  • Strong interpersonal communication skills

Job Duties

  • Answer inquiries offers suggestions and provide descriptive literature pertaining to hotel trips excursions sports events concerts and plays
  • Maintain current listing of hours of hotel facilities as well as local attractions and events
  • Respond to requests for information for future guests
  • Provide information about dining at The Broadmoor as well as off property dining and secure reservations
  • Secure spa reservations arrange tee times tennis court time arrange balloon flights rafting trips and other requests
  • Constantly update concierge information books
  • Obtain complete and accurate information when handling all guest requests
  • Conduct historical property and other special tours for the guests
  • Uphold and abide by all Broadmoor policies procedures and safety guidelines
  • Perform other duties as assigned

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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