Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Standard Hours
Benefits
performance bonuses
stock purchase options
401k plan
Medical insurance
Dental Insurance
Vision Insurance
continued education support
paid vacation days
paid sick days
Gym membership reimbursement
Commuter Benefits
Pet insurance
wellness programs
mental health programs
Charitable donation matching
Paid volunteer days off
Daily Catered Lunch
Full kitchen with snacks and beverages
In-building gym
Shuttle to/from Metra
Office in West Loop Chicago
Job Description
tastytrade is a dynamic and innovative financial services company headquartered in Chicago, Illinois. Founded in 2011, tastytrade has grown to become a leading force in the retail brokerage and financial media industry, offering a unique blend of online media, brokerage services, and trading technology. The company operates several interconnected brands including tastylive, tastytrade, tasty Software Solutions, and tastyfx. Tastytrade's mission is to empower individual traders by providing a better trading experience through cutting-edge technology, comprehensive education, and world-class customer service. This mission is supported by a passionate team dedicated to disrupting the trading industry and making trading more accessible and... Show More
Job Requirements
- Comfortable commuting to the office 5 days/week
- Minimum 1-2 years of experience in a customer service call center environment
- Proven track record of exceeding customer service goals in a high-pressure environment
- Some knowledge and/or strong interest in financial markets and derivatives trading products
- Exceptional communication and interpersonal skills, with a focus on active listening and building rapport
- Strong problem-solving and critical thinking abilities
- Ability to work effectively under pressure and manage multiple tasks simultaneously
- Passion for exceeding expectations and delivering white-glove service
- Proficiency in Salesforce Service Cloud, Slack, and Microsoft Office Suite preferred
- A positive and enthusiastic attitude
Job Qualifications
- Minimum 1-2 years of experience in a customer service call center environment
- Proven track record of exceeding customer service goals in a high-pressure environment
- Some knowledge and/or strong interest in financial markets and derivatives trading products
- Exceptional communication and interpersonal skills, with a focus on active listening and building rapport
- Strong problem-solving and critical thinking abilities
- Ability to work effectively under pressure and manage multiple tasks simultaneously
- Passion for exceeding expectations and delivering white-glove service to all customers
- Proficiency in Salesforce Service Cloud, Slack, and Microsoft Office Suite preferred
- A positive and enthusiastic attitude
Job Duties
- Deliver exceptional customer service, prioritizing client needs and exceeding expectations
- Build rapport and establish trust with new and existing customers
- Proactively identify customer needs and recommend solutions
- Handle complex account opening, funding, and account access inquiries and troubleshoot issues with a white-glove approach
- Act as a product and service expert, possessing in-depth knowledge of our offerings
- Utilize a consultative approach to guide clients through the customer journey
- Develop and maintain strong relationships with internal departments to ensure seamless resolution
- Document interactions thoroughly and accurately
- Actively seek feedback and strive for continuous improvement in the customer experience
- Contribute to a positive and collaborative team environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter