Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Comprehensive health insurance
Vision Insurance
Discovery nights at Four Seasons properties
Holiday pay
Vacation pay
daily meals
Uniforms and uniform care
sick pay
Disability Coverage
Life insurance
local gym membership discounts
Parking discounts
Metro transit discounts
Staff lounge
Cafeteria space with city view
Parental leave pay
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide
Dental coverage available at a discounted rate
Job Description
Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company known for its exceptional service, exquisite accommodations, and commitment to creating memorable guest experiences. Founded over five decades ago, Four Seasons has grown into a prestigious brand with a presence in major city centers and resort destinations across 47 countries. The company operates 122 hotels and resorts and 46 residential properties, with more than 50 projects currently under planning or development. Four Seasons prides itself on its dedication to a culture of genuine hospitality, where employees are empowered to treat each other and guests with respect and care.... Show More
Job Requirements
- High school education or equivalent experience
- a minimum of 2 years of hospitality or related work experience preferred
- requires reading writing and oral proficiency in the English language
- good organizational skills
- ability to multitask
- attention to detail
- ability to work irregular hours weekends and evenings
Job Qualifications
- A minimum of 2 years of hospitality or related work experience is preferred
- extensive knowledge of the Twin Cities and surrounding areas
- existing relationships with third-party vendors a plus
- high school education or equivalent experience
- requires reading writing and oral proficiency in the English language
- good organizational skills
- ability to multitask
- attention to detail
- ability to work irregular hours weekends and evenings
Job Duties
- Handles all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible
- resolves customer complaints
- assist customers in all inquiries in connection with hotel services hours of operations key hotel personnel in-house events directions etc
- responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
- processes packages faxes messages and mail which may be either outgoing or incoming in an accurate and timely manner
- works harmoniously and professionally with co-workers and supervisors
- assure that desk collateral and information for restaurants museums attractions maps and other local attractions are updated and current
- knows what activities are available in the city theatre sports concerts shows special exhibits sightseeing and establishes close contacts with vendors in these areas in order to provide information ticketing and reservations for guests
- stores and retrieves guest luggage and packages
- utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing
- works as a front desk receptionist when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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