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broadmoor

Concierge Agent

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
401k
Local discounts

Job Description

The Broadmoor is a prestigious luxury resort known for its unparalleled commitment to excellence and its rich tradition of providing world-class hospitality. As the longest-running Forbes Five-Star and AAA Five Diamond resort in the world, The Broadmoor embodies a culture of family and community, creating unforgettable experiences for every guest. Situated in an idyllic setting, the resort offers a wide array of leisure and recreational activities, elegant accommodations, fine dining, and exceptional service standards. The Broadmoor prides itself on fostering a welcoming environment for both guests and employees, emphasizing teamwork, respect, and personal growth. The resort continuously invests in its... Show More

Job Requirements

  • One year certificate from college or technical school
  • Three to six months related experience and/or training
  • Equivalent combination of education and experience
  • Bilingual or multi-lingual language ability a plus
  • Experience with Microsoft Office suite
  • Occasional heavy lifting (up to 50 lbs)
  • Willingness to work in a fast-paced, team-oriented environment
  • Strong interpersonal communication skills
  • Enthusiastic, friendly, and energetic

Job Qualifications

  • One year certificate from college or technical school, or three to six months related experience and or training, or equivalent combination of education and experience
  • Bilingual or multi-lingual language ability a plus
  • Experience with Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
  • Strong interpersonal communication skills
  • Enthusiastic, friendly, and energetic team member who works well with others

Job Duties

  • Answers inquiries, offers suggestions, and provides descriptive literature pertaining to hotel, trips, excursions, sports events, concerts, and plays
  • Maintains current listing of hours of hotel facilities as well as local attractions and events
  • Responds to requests for information for future guests
  • Provides information about dining at The Broadmoor as well as off property dining and secures reservations
  • Secures spa reservations, arranges tee times, tennis court time, arranges balloon flights, rafting trips and other requests
  • Constantly updates Concierge information books
  • Obtains complete and accurate information when handling all guest requests
  • Conducts historical, property, and other special tours for the guests
  • Upholds and abides by all Broadmoor policies, procedures, and safety guidelines
  • Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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