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broadmoor

Concierge Agent

Job Overview

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Employment Type

Temporary
Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
401k
Local discounts
Career Development

Job Description

The Broadmoor is a legendary luxury resort renowned for its unparalleled commitment to providing a five-star and five-diamond experience to guests. Located in Colorado Springs, Colorado, The Broadmoor has a rich history as a premier destination that seamlessly blends elegance, comfort, and top-tier guest services. Known for its expansive property that offers stunning mountain views, award-winning dining, and a wide range of recreational activities, The Broadmoor has established itself as a hallmark of world-class hospitality and service excellence. With a strong emphasis on community, teamwork, and family culture, the resort creates an enriching environment not only for its guests but... Show More

Job Requirements

  • One year certificate from college or technical school or three to six months related experience or equivalent combination in education and experience
  • Bilingual or multi-lingual abilities preferred
  • Experience with Microsoft Office software
  • Ability to lift up to 50 lbs occasionally
  • Strong communication skills
  • Energetic and friendly demeanor
  • Ability to work indoors and outdoors
  • Commitment to follow resort policies and safety
  • Ability to work as part of a team

Job Qualifications

  • One year certificate from college or technical school or equivalent experience
  • Ability to communicate in multiple languages is a plus
  • Proficiency with Microsoft Office suite including Word, Excel, Outlook, and PowerPoint
  • Strong interpersonal and communication skills
  • Enthusiastic and friendly team player
  • Willingness to work in a fast-paced environment
  • Ability to provide exceptional guest service

Job Duties

  • Answers inquiries and provides suggestions and descriptive literature about hotel and local attractions
  • Maintains current listing of hotel hours and local events
  • Responds to guest requests for information
  • Provides information and secures reservations for dining, spa, recreational activities
  • Arranges transportation and excursions including balloon flights and rafting trips
  • Constantly updates concierge information resources
  • Conducts historical and property tours for guests
  • Upholds all resort policies and safety guidelines
  • Performs other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location