Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Standard Hours
Benefits
performance bonuses
stock purchase options
401k plan
Medical insurance
Dental Insurance
Vision Insurance
continued education support
Paid vacation
paid sick days
Gym membership reimbursement
Commuter Benefits
Pet insurance
wellness programs
mental health programs
Charitable donation matching
Paid volunteer days off
Daily Catered Lunch
Full kitchen with snacks and beverages
In-building gym
Shuttle to/from Metra
Office location
Job Description
Tastytrade is a dynamic financial technology company that is part of the tasty house of brands, a collective that includes tastylive, tastytrade, tasty Software Solutions, and tastyfx. Founded in 2011, tastylive serves as an online financial media network while tastytrade, launched in 2017, operates as a self-directed retail brokerage firm. Tastyfx, recently rebranded from IG US, is the fastest-growing Forex broker in the U.S., aligning closely with the tasty brand family to provide a more focused and innovative trading experience. The company is headquartered in Chicago's West Loop, a vibrant hub known for its tech scene, excellent cuisine, and high-end... Show More
Job Requirements
- Comfortable commuting to the office 5 days/week
- Minimum 1-2 years of experience in a customer service call center environment
- Proven track record of exceeding customer service goals in a high-pressure environment
- Some knowledge and/or strong interest in financial markets and derivatives trading products
- Exceptional communication and interpersonal skills with a focus on active listening and building rapport
- Strong problem-solving and critical thinking abilities
- Ability to work effectively under pressure and manage multiple tasks simultaneously
- Passion for exceeding expectations and delivering white-glove service to all customers
- Proficiency in Salesforce Service Cloud Slack and Microsoft Office Suite preferred
- A positive and enthusiastic attitude
Job Qualifications
- Minimum 1-2 years of experience in a customer service call center environment
- Proven track record of exceeding customer service goals in a high-pressure environment
- Some knowledge and/or strong interest in financial markets and derivatives trading products
- Exceptional communication and interpersonal skills with a focus on active listening and building rapport
- Strong problem-solving and critical thinking abilities
- Ability to work effectively under pressure and manage multiple tasks simultaneously
- Proficiency in Salesforce Service Cloud Slack and Microsoft Office Suite preferred
- A positive and enthusiastic attitude
Job Duties
- Deliver exceptional customer service prioritizing client needs and exceeding expectations
- Build rapport and establish trust with new and existing customers
- Proactively identify customer needs and recommend solutions
- Handle complex account opening funding and account access inquiries and troubleshoot issues with a white-glove approach
- Act as a product and service expert possessing in-depth knowledge of offerings
- Utilize a consultative approach to guide clients through the customer journey
- Develop and maintain strong relationships with internal departments to ensure seamless resolution
- Document interactions thoroughly and accurately
- Actively seek feedback and strive for continuous improvement in the customer experience
- Contribute to a positive and collaborative team environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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