Concierge

Edison, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $20.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Retirement Savings Plans

Employee assistance program

Paid Time Off

sick leave

Holiday pay

Tuition Reimbursement

Bonuses

Job Description

Sunrise Senior Living is a leading provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. The organization fosters a supportive and enriching environment where team members can build meaningful relationships with residents, their families, and colleagues. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise Senior Living prides itself on its exceptional culture and commitment to service excellence. This certification, awarded for the eighth time, underscores the organization’s dedication to creating a special workplace that values human life and meaningful connections.

Within this supportive framework, the Brighton Gardens of... Show More

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency with Microsoft Office and related computer applications
Ability to communicate effectively both verbally and in writing
Competence in organizational and time management skills
Compliance with safety and risk management procedures
Ability to participate in required training programs
Willingness to support community engagement initiatives
Ability to handle multiple tasks simultaneously
As applicable, agreement to comply with vehicle safety and regulatory requirements
Employment conditioned on passing a drug test
Completion of health screenings such as tuberculosis test and physical evaluation
Covid-19 and Influenza vaccination as mandated by local laws
Ability to work collaboratively within a team environment
Commitment to company mission and values.

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Strong organizational and time management skills
Effective written and verbal communication skills
Good judgment, problem solving, and decision-making abilities
Ability to handle multiple priorities
Experience working in a senior living or hospitality environment is beneficial
Familiarity with risk management and safety protocols is advantageous
Ability to work collaboratively within a team and engage in community activities
Commitment to upholding company values and service standards
Knowledge of basic administrative procedures and data entry
Ability to maintain confidentiality and professionalism
Willingness to learn and adapt to new software and systems
As applicable, willingness to sign driver job description for those driving a Sunrise vehicle.

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure minimal wait times
Greet potential candidates interested in careers at Sunrise and direct them to apply online or record their information to launch recruitment
Answer incoming telephone calls within two to three rings with appropriate greeting, take and communicate complete messages
Provide community overview to callers, forward calls appropriately, and notify them of transfer
Manage appointments for residents and family members such as hairdresser, transportation, etc.
Send get well cards to residents in hospital and sympathy cards to families as needed
Order flowers and nameplates for new residents and guest meals for move-in day
Maintain marketing and move-in packet inventory
Support Director of Sales with lead tracking and resident move-in administrative duties
Keep front desk and entry area neat and organized
Monitor Bistro cleanliness, stock refreshments, maintain popcorn machine, and ensure music plays throughout the day
Ensure coverage of front desk when stepping away
Partner with community team for health and safety compliance and promote Risk Management programs
Practice safety procedures including PPE usage and emergency protocols
Maintain resident, team member rosters, and work schedules for emergencies
Champion Safe Leaving Program and respond to emergencies per policy
Maintain records of guest and resident sign-ins and elopement lists
Update daily resident phone lists, rosters, and sign-in logs
Prepare and process meal tickets and money in compliance with business controls
Organize and distribute mail and community newspapers
Post Daily Menu on Menu Board
Maintain resident forms for credits and assist HR with recruitment data entry
Monitor and order office supplies
Track and disperse team member paychecks
Participate actively in team engagement, demonstrate Team Member Credo and Principles of Service
Attend meetings and maintain training compliance
Perform other assigned duties.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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