Concierge

Boulder, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $20.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Life

disability plans

Retirement Savings Plans

Employee assistance program

Discount Program

Paid Time Off

Sick Time

Holiday pay

myFlexPay

Tuition Reimbursement

Job Description

Sunrise Senior Living is a leading provider in senior care and living communities known for its commitment to offering exceptional care and empowering residents to live longer, healthier, and happier lives. Established with a values-based approach, Sunrise Senior Living emphasizes building meaningful relationships not only between residents and their families but also among its team members, fostering a supportive and inclusive environment. The company has earned the distinction of being a Great Place to Work certified by Activated Insights for the ninth time, reflecting its dedication to a positive culture and workplace satisfaction. The organization offers employment in a dynamic,... Show More

Job Requirements

High school degree/GED
Proven customer service experience
Proficient computer skills, including Microsoft Office and ability to learn new software
Ability to handle multiple tasks simultaneously
Strong communication skills
Good organizational and time management abilities
Willingness to comply with safety and health protocols
Ability to maintain accurate records
Must pass pre-employment drug test (excluding marijuana)
Must participate in required testing like tuberculosis and physical evaluation
Covid-19 and influenza vaccinations as required by law
Signed Driver job description if driving a Sunrise vehicle

Job Qualifications

High school degree/GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
Ability to communicate effectively both verbally and in writing
Good organizational and time management skills
Ability to multitask and handle multiple priorities efficiently
Familiarity with safety and risk management protocols
Experience in administrative support or similar roles is preferred

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flower for any residents that have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the Director of Sales with Customer Relationship Management lead tracking database entry
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
maintain and clean the popcorn machine daily, and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away to complete above duties
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
Practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of residents while meeting Sunrise Service Standards
Respond to emergencies as indicated in Sunrise's policies and procedures
Responsible for all guests and residents to appropriately sign themselves in and out at all times
Maintain a high-risk elopement list with photograph at front desk
Heightened awareness of the entry and exit of all residents
Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
Collect meal ticket money and account for and process money in accordance with internal business control procedures
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute resident and community newspapers
Post and display the Daily Menu on Menu Board
Maintain resident form for miscellaneous credits and complete as directed by the Business Office Coordinator and/or Business Manager/Controller
Assist the Business Office Coordinator/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned
Monitor and order office supplies as needed
Track and disperse team member paychecks
Participate actively as a member of a team and committed to working toward team goals
Demonstrate daily interactions reflecting Team Member Credo
Commit to serving residents and guests through Principles of Service
Contribute in overall engagement programs and processes including participation in team member engagement surveys and improvement planning workshops
Attend regular meetings including Town Hall, Department Team Meetings, and others as directed
Maintain compliance in required training and all training mandated by state/province or regulatory authorities
Perform other duties as assigned
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Demonstrate good organizational, time management, and follow through skills
Possess accurate record keeping skills
Demonstrate good judgment, problem solving and decision-making skills

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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