Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive compensation
comprehensive benefits
Opportunities for growth and development
Supportive and inclusive work environment
Job Description
The Pointe at Lifespring Senior Living is a distinguished senior living community located at 4371 Lifespring Lane. This establishment is committed to delivering exceptional service and ensuring that every guest and resident experiences comfort, care, and a welcoming atmosphere. Known for its dedication to excellence, The Pointe at Lifespring provides a vibrant and engaging environment for seniors, emphasizing quality of life, social engagement, and personalized attention. The community prides itself on a well-trained staff that is passionate about hospitality and attentive to the needs and preferences of each individual. The Pointe at Lifespring blends experienced care with a warm and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a concierge or customer service role
- Familiarity with concierge software and property management systems
- Ability to communicate effectively verbally and in writing
- Strong organizational and multitasking skills
- Capability to work flexible hours including evenings, weekends, and holidays
- Positive attitude and strong customer service orientation
Job Qualifications
- High school diploma or equivalent
- Hospitality management or related degree is a plus
- Previous experience in a concierge or customer service role, preferably in a hotel or luxury environment
- Strong verbal and written communication skills
- Proficient in using concierge software, property management systems, and Microsoft Office Suite
- Exceptional organizational and multitasking abilities
- Ability to work flexible hours, including evenings, weekends, and holidays
- A positive attitude, strong work ethic, and a passion for delivering excellent service
Job Duties
- Greet guests warmly and assist them with inquiries, reservations, and requests related to their stay
- Provide expert recommendations on local attractions, dining venues, entertainment options, and transportation services
- Assist in making reservations for dining, tours, spa services, and other activities
- Manage guest requests for special arrangements such as flowers, gifts, or transportation
- Stay updated on local events, promotions, and amenities to provide current information to guests
- Handle guest feedback and resolve any issues, demonstrating exceptional problem-solving skills
- Collaborate with other hotel departments (front desk, housekeeping, etc.) to ensure a seamless guest experience
- Maintain a neat and organized concierge desk and area
- Conduct regular inventory and ordering of concierge-related supplies and materials
- Uphold company standards and adhere to policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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