Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Life insurance
Job Description
Century Park Associates is a reputable organization dedicated to enriching the lives of its residents by providing exceptional senior living services. With a steadfast commitment to quality care and community, Century Park Associates fosters a nurturing and engaging environment that prioritizes the well-being of seniors and supports their ongoing growth, learning, and contribution. The company stands out by cultivating deep trust, leadership, personal ethics, and respect among its associates, promoting a workplace culture where exemplary service and professionalism are not only encouraged but expected. The importance of building meaningful relationships with residents guides the company’s approach, making it a leader... Show More
Job Requirements
- Must have high school diploma or equivalent
- Must be proficient with Microsoft Office Word and Excel
- Must demonstrate proficiency with office machines including fax copier scanner
- Must enjoy serving seniors
- Must demonstrate excellent customer service and hospitality
- Must have good telephone etiquette
- Must demonstrate trustworthiness and dependability
- Must work efficiently and effectively with little to no supervision
- Must demonstrate effective communication skills
- Must work efficiently with frequent interruptions
- Must be able to multitask
- Must be able to meet deadlines
- Must be cheerful and positive
- Must be responsive to resident requests
- Displays integrity and professionalism by adhering to Century Park's code of ethics and completes all required compliance training
Job Qualifications
- High school diploma or equivalent
- Proficient with Microsoft Office Word and Excel
- Demonstrates proficiency with office machines including fax copier scanner
- Excellent customer service skills
- Strong telephone etiquette
- Effective communication skills
- Ability to multitask and meet deadlines
- Trustworthiness and dependability
- Positive and cheerful disposition
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- Serves as community's first greeter to all guests visitors residents and families entering front lobby
- Creates and maintains a positive atmosphere of warmth and hospitality
- Interacts with all individuals professionally and courteously
- Directs concerns from individuals to appropriate manager
- Screens visitors entering the community
- Assists with keeping front lobby and workrooms neat clean and presentable
- Closely observes lobby activity and reports unauthorized visitors or concerns
- Keeps front lobby entrance flowing and welcoming
- Keeps bell cart clean and polishes weekly
- Provides accurate reliable clerical support including typing filing photocopies fax data entry etc
- Receives sorts and distributes mail
- Delivers packages to appropriate person department following community policy
- Makes accurate timely entries into Events Log
- Maintains lists including resident directory door check sheets associate phone list call in sheets
- Enters resident maintenance requests in TELs system
- Maintains guest room reservations charges and payments accurately while keeping Housekeeping informed
- Oversees resident check in system including educating new residents inviting participation maintaining weekly list for security
- Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- Communicates with sales team and back up sales team so inquiry calls are handled timely
- Assists with Electronic Heath Record EHR system as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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