The Seneca Rockville

Concierge

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $20.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Competitive wages
flexible schedules
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) retirement plan
Paid Time Off
Employee assistance program
Recognition and reward programs
Referral Bonus Program

Job Description

Our company is a leading innovator in the senior lifestyle industry, dedicated to elevating the quality of life for our residents through exceptional care, comfort, and community experiences. We operate best-in-class senior living communities that combine the warmth and familiarity of home with the luxury and amenities of a country club. Our state-of-the-art services and compassionate staff create an environment where residents feel valued, supported, and empowered every day. We pride ourselves on putting residents first and exceeding their expectations in every aspect of their lives with us, making our communities places where seniors can thrive, make meaningful connections, and... Show More

Job Requirements

  • High school diploma or equivalent preferred but not required
  • Experience in customer service environment preferably in a senior living setting
  • Ability to handle multiple tasks simultaneously
  • Ability to perform each essential duty satisfactorily
  • Compassion and concern for residents and families
  • Good communication skills
  • Ability to work in compliance with federal and state regulations and company policies

Job Qualifications

  • High school diploma or equivalent preferred but not required
  • Experience in a customer service environment, preferably in a senior living setting
  • Ability to perform essential duties satisfactorily
  • Strong communication and interpersonal skills
  • Compassionate and patient demeanor
  • Ability to multitask and manage time effectively
  • Basic clerical skills such as filing, typing, and handling correspondence

Job Duties

  • Greet visitors and family members and provide non-confidential information requested
  • Answer the telephone promptly using the appropriate greeting for the community
  • Sort mail/packages and distribute to appropriate departments
  • Type and file correspondence and other information as needed
  • Adhere to and interpret resident's rights
  • Adhere to and interpret personnel policies
  • Express concern and compassion for residents and families
  • Assist residents with scheduling transportation service, dining services, submitting work order requests, making reservations for various community events
  • Monitor emergency response system and fire alarm panel during daytime hours
  • Assist with community sign-in and out process utilizing Accushield or similar system
  • Handle multiple tasks simultaneously
  • Escort people to resident's apartment and other areas if necessary
  • Perform other duties as assigned by supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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