SR COMPANIES LLC

Concierge

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $14.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts

Job Description

The Cove at Marsh Landing is a distinguished senior living community located in Jacksonville Beach, Florida. This establishment is dedicated to providing exceptional care and a welcoming environment for residents, their families, and visitors. The Cove at Marsh Landing prides itself on promoting a compassionate culture driven by the core value of the Golden Rule, which emphasizes treating everyone with kindness, empathy, and respect. With a focus on enhancing the overall resident experience, the community offers various services that support the physical, emotional, and social well-being of its residents. As a part of a broader network of senior living communities,... Show More

Job Requirements

  • High school diploma or GED
  • Less than one year related experience or training
  • Ability to perform routine clerical work
  • Ability to interact with residents, families, and visitors empathetically
  • Ability to answer phones courteously
  • Ability to assist with scheduling and paperwork
  • Knowledge of Microsoft Office Suite
  • Ability to follow instructions and safety protocols
  • Ability to communicate clearly
  • Ability to maintain confidentiality
  • Ability to work flexible hours as needed

Job Qualifications

  • High school diploma or GED
  • Ability to read and comprehend simple instructions and correspondence
  • Ability to write simple correspondence
  • Effective presentation skills for one-on-one and small group interactions
  • Common sense understanding to follow detailed instructions
  • Ability to handle standardized problem-solving
  • Knowledge of Microsoft Office Suite
  • Ability to communicate effectively and respectfully
  • Ability to work as part of a team
  • Ability to maintain confidentiality and follow regulations

Job Duties

  • Interact with residents, families, and visitors with empathy, kindness, and respect
  • Answer phones courteously with a welcoming attitude
  • Schedule new hires and assist with new hire paperwork
  • Assist the Business Office Manager as needed
  • Receive and route incoming and outgoing mail
  • Type correspondence as requested
  • Respond promptly and courteously to residents' requests
  • Greet families and visitors and direct them appropriately
  • Answer questions about the community in the absence of the Sales Director
  • Communicate effectively in a language residents understand
  • Ensure residents sign out when leaving
  • Follow written and verbal instructions
  • Practice good body mechanics and safe working habits
  • Report safety hazards immediately
  • Address residents and families by name
  • Follow policies and procedures in emergency situations
  • Work as a team player with colleagues and management
  • Maintain a positive and respectful attitude
  • Comply with attendance policies
  • Participate in trainings and meetings
  • Adhere to the dress code
  • Protect resident care privacy and refer inquiries to supervisors
  • Follow HIPAA regulations
  • Assist in training new employees
  • Take initiative and offer solutions
  • Handle special projects
  • Perform housekeeping and laundry duties
  • Assist residents in the dining room
  • Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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