Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.90 - $20.15
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Tuition Reimbursement
Job Description
Sunrise Senior Living is a leading provider of senior care and community living that is dedicated to enriching the lives of its residents. Renowned for its compassionate and dedicated approach to senior care, Sunrise Senior Living fosters an environment that emphasizes respect, dignity, and compassion for every individual. The company has been certified as a Great Place to Work by Activated Insights for the eighth time, underscoring its exceptional workplace culture and commitment to its employees. With a focus on community, teamwork, and meaningful service, Sunrise Senior Living strives to create environments where seniors can live longer, healthier, and happier... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications with ability to learn new applications
- Ability to drive a Sunrise vehicle and comply with driver safety responsibilities as applicable
- Pass drug test (excluding marijuana)
- Complete required testing such as Tuberculosis test and physical evaluation
- Covid-19 and Influenza vaccination compliance as mandated by law
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications
- Understanding of safety and regulatory compliance as applicable
- Excellent communication skills
- Good organizational, time management, and follow-through skills
- Ability to handle multiple priorities
- Accurate record keeping skills
- Good judgment, problem solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture their information into the Applicant Tracking System
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser, transportation, etc.
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry
- Perform other administrative duties pertaining to the resident move-in process
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- maintain and clean the popcorn machine daily
- restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete above duties
- Partner with community team to ensure community compliance with occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
- Practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain the Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure safety of residents while meeting Sunrise Service Standards
- Respond to emergencies as indicated in Sunrise procedures
- Ensure all guests and residents sign themselves in and out
- Maintain a high-risk elopement list with photograph at front desk
- Monitor entry and exit of residents
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets for Dining Service Coordinator
- Collect meal ticket money and process money in accordance with internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu on the Menu Board
- Maintain resident form for miscellaneous credits as directed by Business Office Coordinator or Business Manager
- Assist with recruitment process by performing computer data entry tasks and other general administrative duties
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a member of the team and committed to team goals
- Demonstrate in daily interactions the Team Member Credo
- Commit to serving residents and guests through Principles of Service
- Contribute to engagement programs including surveys and improvement planning
- Attend regular meetings
- Maintain compliance with required training
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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