Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Job Description
Pyramid Global Hospitality is a distinguished company dedicated to fostering a "People First" culture, prioritizing the wellbeing, growth, and development of its employees across its extensive network of over 230 properties worldwide. The company is revered for its inclusive work environment that encourages diversity and a collaborative approach to achieving both employee and guest satisfaction. Pyramid Global Hospitality not only focuses on creating exceptional guest experiences but also ensures that its staff members receive comprehensive benefits including health insurance, retirement plans, paid time off, wellness programs, local discounts, and employee rates on hotel stays. Continuous training and development are a... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service experience
- Ability to stand, walk and sit for extended periods
- Ability to communicate clearly in English
- Basic math skills
- Ability to handle guest complaints calmly
- Willingness to work varying schedules including nights and weekends
- Neat and professional appearance
- CPR or First Aid certification preferred
- Ability to perform essential job functions with or without accommodation
Job Qualifications
- Ability to effectively deal with internal and external customers using patience, tact and diplomacy
- Basic mathematical and calculator skills
- Ability to listen effectively and communicate clearly in English
- Ability to stand, walk and sit continuously to perform job functions
- Visual and hearing ability to detect emergency signs
- High school diploma or equivalent
- Prior customer service experience
- Preferred hospitality or front desk experience
- Preferred CPR certification or First Aid training
- Neat, clean and well-groomed appearance
- Additional language skills preferred
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use clear and understandable speaking voice to respond to inquiries about hotel operations and local attractions
- Promptly answer telephone calls and accurately record and communicate messages to guests
- Arrange and confirm recreation, business, and dining activities using the telephone
- Distribute printed materials such as brochures of local attractions and hotel information
- Organize, set up, and monitor food and beverage program in Concierge Lounge
- Assist guests with food and beverage services including serving and cleanup
- Field guest complaints and resolve conflicts with tact and diplomacy
- Operate facsimile machine and photocopier
- Escort VIP guests to accommodations
- Handle cash transactions and balance assigned house bank
- Perform other duties as assigned by supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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