Concierge

Miami Gardens, FL, USA|Travel, Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Flexible

On-call

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Retirement Plan

Professional Development

Employee Discounts

Flexible Schedule

Job Description

The Bainbridge Companies is a reputable property management and hospitality organization focused on delivering luxury residential experiences. Known for their commitment to excellence and superior customer service, Bainbridge specializes in maintaining high-end communities where residents enjoy unparalleled amenities and personalized hospitality. Employing a team-oriented approach, the company fosters professional development, inclusivity, and a service-first mentality across its workforce. Bainbridge Companies is an equal opportunity employer dedicated to providing an inclusive work environment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The Concierge position at Bainbridge Companies is... Show More

Job Requirements

High school education or equivalent
Ability to fluently read and write English
Accurately perform intermediate mathematical functions
Minimum of one year of high-end luxury hospitality or property management experience preferred
Ability and flexibility to work any day of the week including recognized holidays
Ability and flexibility to serve on-call as scheduled or necessary
Ability to travel to company gatherings
Valid driver’s license and current automobile insurance
Own vehicle to fulfill job functions
Positive attitude and professional demeanor
Ability to apply common sense understanding to carry out instructions
Ability to problem-solve issues for residents and guests
Excellent communication organizational decision-making and interpersonal skills
Team-oriented with ability to work independently
Strong customer service orientation
Ability to read analyze and interpret information
Well-organized with ability to prioritize and multi-task
Demonstrate tact and diplomacy
Ability to stand walk sit talk use phone
Ability to lift 30-50 pounds
Requires use of close and distance vision
Basic computer and internet knowledge
Expanded internet knowledge
Intermediate MS Word Excel and Outlook proficiency
Ability to operate computer and software
Commitment to ongoing professional development
Must wear career apparel based on company standards

Job Qualifications

High school education or equivalent
Ability to fluently read and write English
Accurately perform intermediate mathematical functions
Minimum of one year of high-end luxury hospitality or property management experience preferred
Positive attitude and professional demeanor
Excellent communication organizational decision-making and interpersonal skills
Team-oriented with ability to work independently
Strong customer service orientation
Ability to read analyze and interpret all forms of information
Well-organized with ability to prioritize and multi-task under pressure
Demonstrate tact and diplomacy
Basic computer and internet knowledge
Intermediate knowledge of MS Word Excel and proficiency with Outlook
Ability to operate personal computer functions and software packages
Commitment to ongoing professional development
Must wear career apparel based on company standards

Job Duties

Handle all resident and guest interactions with highest level of hospitality and professionalism accommodating special requests
Resolve customer complaints and assist customers with inquiries regarding office services hours of operation key personnel events and directions
Play active role in renewal process as requested
Project an approachable and professional image in personal appearance manner and demeanor
Maintain a clean and organized work environment
Acknowledge and greet all residents and guests with courtesy and urgency assisting as necessary
Listen and resolve or elevate service opportunities presented by residents
Serve as information liaison to Property Manager reporting unusual or extraordinary circumstances
Follow up with customers to assure successful completion
Maintain key log and data sheets taking ownership of loaned keys and fobs
Maintain professional appearance and attitude at all times
Seek educational opportunities for personal growth and development
Process packages faxes messages and mail accurately and timely
Work harmoniously and professionally with co-workers and supervisors
Keep desk collateral and community information current including local attractions and events
Maintain familiarity with all community amenities and give directions
Use software programs and adhere to Front Desk procedures including daily reports incident reports and emergency response
Maintain consistent presence at work station
Participate in resident organization and functions when directed
Use professional telephone etiquette handling resident and prospect requests
Assist and coordinate with new move-ins
Provide administrative assistance with resident files ledgers and emergency information
Provide access control services monitor visitors and review access control cameras
Adhere to company standards for resident and guest services
Perform other tasks as assigned by supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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