Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical
Dental
Vision
Life
disability
Retirement Savings Plans
Employee assistance program
Discount Program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a renowned senior living community dedicated to providing outstanding care and support to older adults. Recognized and certified as a Great Place to Work by Activated Insights for the eighth time, Sunrise Senior Living exemplifies a workplace culture centered on respect, compassion, and professionalism. The organization prides itself on creating environments where residents are empowered to live longer, healthier, and happier lives. Through meaningful relationships with residents, their families, and staff members, Sunrise Senior Living fosters a sense of community, dignity, and joy. With its commitment to high-quality care and innovative services, Sunrise Senior Living continuously... Show More
Job Requirements
- High School degree or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new applications
- understanding of safety and regulatory compliance for driving Sunrise vehicles, if applicable
Job Qualifications
- High School degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new applications
- understanding of safety and regulatory compliance for driving Sunrise vehicles, if applicable
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors
- greet potential candidates interested in learning about Sunrise careers and direct candidates to apply online or capture information into the Applicant Tracking System
- answer incoming telephone calls and resident calls within two to three rings with an appropriate greeting
- take complete messages with pertinent information and communicate messages
- offer and provide a community overview to callers
- manage appointments for residents and family members
- send get well cards to residents in the hospital
- order Memory Flower for residents who have passed away
- send sympathy cards to families and responsible parties
- order flowers and name plates for new residents prior to move in
- order guest meals for resident and family on day of move in
- create and maintain marketing and move-in packet inventory
- support the Director of Sales by handling inquiry calls and encourage interest in Sunrise Senior Living
- assist Director of Sales with lead tracking database entry
- perform administrative duties related to resident move-in process
- keep desk and entry area neat and organized
- check Bistro regularly for cleanliness and refreshment availability
- maintain and clean the popcorn machine daily
- keep music playing throughout the day
- ensure desk coverage when stepping away
- partner with community team to ensure compliance with occupational health and safety regulations
- practice safety procedures including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout
- maintain resident roster, team member roster, and current work schedules for emergencies
- champion the Safe Leaving Program by partnering with leadership
- respond to emergencies according to policies
- ensure guests and residents sign in and out
- maintain a high-risk elopement list
- update resident phone list, move-in and move-out register, and guest logs
- prepare meal tickets and tally meal counts
- collect and process meal ticket money
- organize and distribute mail and newspapers
- post and display daily menu
- maintain resident forms for miscellaneous credits
- assist with recruitment data entry
- monitor and order office supplies
- track and disperse paychecks
- participate actively as a team member committed to team goals
- demonstrate Team Member Credo in interactions
- commit to serving residents and guests through Principles of Service
- engage in customer and team member engagement programs
- attend meetings
- maintain compliance with training requirements
- perform other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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please contact the employer.
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