Concierge

Oxnard, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $20.00

Work Schedule

Flexible

Day Shifts

Benefits

Medical

Dental

Vision

Life

disability

Retirement Savings Plans

Employee assistance program

Discount Program

Paid Time Off

Sick Time

Holiday pay

myFlexPay

Tuition Reimbursement

Job Description

Sunrise Senior Living is a renowned senior living community dedicated to providing outstanding care and support to older adults. Recognized and certified as a Great Place to Work by Activated Insights for the eighth time, Sunrise Senior Living exemplifies a workplace culture centered on respect, compassion, and professionalism. The organization prides itself on creating environments where residents are empowered to live longer, healthier, and happier lives. Through meaningful relationships with residents, their families, and staff members, Sunrise Senior Living fosters a sense of community, dignity, and joy. With its commitment to high-quality care and innovative services, Sunrise Senior Living continuously... Show More

Job Requirements

High School degree or GED
proven customer service experience
proficiency in computer skills including Microsoft Office and Sunrise applications
ability to learn new applications
understanding of safety and regulatory compliance for driving Sunrise vehicles, if applicable

Job Qualifications

High School degree or GED
proven customer service experience and skills
proficiency in computer skills including Microsoft Office and Sunrise applications
ability to learn new applications
understanding of safety and regulatory compliance for driving Sunrise vehicles, if applicable

Job Duties

Oversee the community entry area for visitors, guests, and residents
extend a warm welcome and greeting
offer and provide beverages to visitors and guests
ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors
greet potential candidates interested in learning about Sunrise careers and direct candidates to apply online or capture information into the Applicant Tracking System
answer incoming telephone calls and resident calls within two to three rings with an appropriate greeting
take complete messages with pertinent information and communicate messages
offer and provide a community overview to callers
manage appointments for residents and family members
send get well cards to residents in the hospital
order Memory Flower for residents who have passed away
send sympathy cards to families and responsible parties
order flowers and name plates for new residents prior to move in
order guest meals for resident and family on day of move in
create and maintain marketing and move-in packet inventory
support the Director of Sales by handling inquiry calls and encourage interest in Sunrise Senior Living
assist Director of Sales with lead tracking database entry
perform administrative duties related to resident move-in process
keep desk and entry area neat and organized
check Bistro regularly for cleanliness and refreshment availability
maintain and clean the popcorn machine daily
keep music playing throughout the day
ensure desk coverage when stepping away
partner with community team to ensure compliance with occupational health and safety regulations
practice safety procedures including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout
maintain resident roster, team member roster, and current work schedules for emergencies
champion the Safe Leaving Program by partnering with leadership
respond to emergencies according to policies
ensure guests and residents sign in and out
maintain a high-risk elopement list
update resident phone list, move-in and move-out register, and guest logs
prepare meal tickets and tally meal counts
collect and process meal ticket money
organize and distribute mail and newspapers
post and display daily menu
maintain resident forms for miscellaneous credits
assist with recruitment data entry
monitor and order office supplies
track and disperse paychecks
participate actively as a team member committed to team goals
demonstrate Team Member Credo in interactions
commit to serving residents and guests through Principles of Service
engage in customer and team member engagement programs
attend meetings
maintain compliance with training requirements
perform other assigned duties

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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