Concierge

Pompano Beach, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

sick leave

Holiday pay

Tuition Reimbursement

Bonus programs

Early paycheck access

Job Description

Sunrise Senior Living is a leading provider of senior living solutions, dedicated to helping residents live longer, healthier, and happier lives. With a commitment to delivering exceptional care and a warm community environment, Sunrise Senior Living creates meaningful relationships not only with residents but also their families and team members. As a recognized Great Place to Work, Sunrise emphasizes a culture of respect, compassion, and growth, consistently earning top workplace designations for eight consecutive times. The organization fosters a supportive atmosphere where employees can thrive both personally and professionally, contributing purposefully to the mission of enhancing the lives of older... Show More

Job Requirements

High school degree or GED
Proven customer service skills
Proficiency with Microsoft Office and computer applications
Ability to handle multiple priorities
Strong verbal and written communication skills
Good organizational and time management skills
Willingness to comply with safety and risk management procedures
Ability to participate in required training programs
Completion and passing of drug screening
Compliance with vaccination mandates as applicable
Ability to work weekends 7 AM to 3 PM
Valid driver job description understanding if driving a Sunrise vehicle

Job Qualifications

High school degree or GED
Proven customer service experience
Proficiency in computer skills including Microsoft Office and Sunrise applications
Ability to learn new software applications
Strong communication and interpersonal skills
Ability to handle multiple priorities effectively
Good organizational, time management, and follow through skills
Accurate record keeping and data entry skills
Good judgment, problem solving and decision-making skills
Ability to work collaboratively in a team environment

Job Duties

Oversee community entry area and greet visitors, guests, and residents
Provide beverages and ensure safety protocols are in place
Contact Director of Sales, Executive Director, or Department Coordinator for prospective residents and ensure minimal wait times
Greet potential job candidates and assist with recruitment process using Applicant Tracking System
Answer incoming telephone calls and respond within 2-3 rings with appropriate greeting
Take and communicate complete messages to intended recipients
Provide community overview to callers and transfer calls appropriately
Manage resident and family member appointments such as hairdresser and transportation
Send get well and sympathy cards to residents and families
Order memory flowers for residents who have passed away
Order flowers and name plates for new residents prior to move-in
Order guest meals for residents and families on move-in day
Maintain marketing and move-in packet inventory
Support sales team with initial inquiries and lead tracking database entry
Perform administrative duties related to resident move-in process
Keep front desk and entry area neat and organized
Monitor and maintain Bistro area cleanliness and refreshments
Keep music playing throughout the day
Ensure coverage for front desk when away
Partner with community team on health and safety compliance and risk management
Practice safety procedures including PPE and emergency protocols
Maintain resident roster, team member roster, and work schedules for emergencies
Enforce safe leaving programs and maintain high-risk elopement lists
Respond to emergencies as per policies
Ensure signing in and out of guests and residents
Update resident phone lists, move-in/out registers, and guest logs
Prepare and tally meal tickets for dining services
Collect and process meal ticket money
Organize and distribute mail and newspapers
Post daily menu on menu board
Maintain resident credit forms
Assist with recruitment data entry and office supply monitoring
Track and disperse team member paychecks
Participate in team meetings and training
Demonstrate team member credo and service principles
Contribute to customer and team member engagement programs
Maintain training compliance
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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