Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
Employer-paid life insurance
accidental death and dismemberment insurance
long-term disability insurance
short-term disability insurance
401k plan
Paid vacation time
Paid sick time
Opportunity for career advancement
Continued education
Job Description
Cornerstone Residential is a leading property management company dedicated to delivering exceptional service while maximizing revenue for its partners. Managing over 23,000 housing units across 229 communities in the western and mid-United States, Cornerstone Residential plays a significant role in the property management industry. The company's mission focuses on protecting and enhancing the value of the properties it manages, ensuring these communities thrive in an increasingly competitive market. With a strong emphasis on resident and employee satisfaction, Cornerstone Residential fosters high occupancy rates and community loyalty by creating welcoming and enjoyable living environments for all residents, which ultimately drives income... Show More
Job Requirements
- High school diploma or GED
- customer service experience
- valid driver’s license and reliable transportation with auto insurance
- strong communication and customer service skills
- ability to pass background check and drug screen
- bilingual or multilingual skills preferred
Job Qualifications
- High school diploma or GED
- customer service experience
- strong communication and customer service skills
- ability to pass a background check and drug screen
- bilingual or multilingual skills preferred
Job Duties
- Manage day-to-day operations
- greet residents/visitors
- answer phones, doorbells, and intercoms
- route calls/messages promptly
- provide basic community information courteously and professionally
- maintain a clean, organized, professional front desk/lobby presence and ensure consistent coverage
- support move-in/move-out logistics including keys/fobs and elevator pads
- verify visitor identity, issue badges, maintain visitor logs, prevent tailgating
- manage keys/fobs per chain-of-custody rules, track check-outs/returns, report discrepancies immediately
- monitor CCTV/doorbell cameras and entry systems, conduct periodic walkthroughs, report unusual activity
- create and route routine work orders in OneSite or site system with clear, accurate details
- triage emergency maintenance issues after hours and dispatch on-call personnel per protocol
- follow up on open maintenance items and communicate status updates
- receive, log, store, and release packages securely and notify residents
- coordinate vendor/contractor access including sign-in/out and escort if required
- manage amenity reservations and checklists per policy
- maintain accurate daily logs including calls, visitors, packages, incidents, and patrols
- complete shift handoff notes for continuity
- prepare reports on package volume, incident summaries, and access exceptions
- safeguard confidential information and document minimally per policy
- de-escalate conflicts professionally and apply house rules consistently
- call 911 for life-safety emergencies and notify management per escalation tree
- complete incident reports with detailed times, parties, facts, and actions
- support drills and evacuations and keep egress/common areas clear
- attend required trainings and safety meetings
- follow PPE and site safety practices
- uphold Fair Housing and non-fraternization policies
- assist management with special projects and community initiatives
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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