Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
supportive work environment
Job Description
Century Park Associates is a distinguished senior living community that places a strong emphasis on providing an enriching lifestyle for its residents and fostering a rewarding work atmosphere for its associates. As a reputable company in the senior care industry, Century Park Associates cultivates an environment marked by trust, leadership, and personal ethics, underscoring a 'people come first' philosophy. This approach ensures that excellence, respect, and top-tier service define every interaction within the community. With a steadfast commitment to caring for and supporting residents, Century Park encourages lifelong growth, learning, and meaningful contributions from those it serves. The organization prides... Show More
Job Requirements
- High school diploma or equivalent
- proficiency with Microsoft Office (Word and Excel)
- proficiency with office machines such as fax, copier/scanner
- excellent customer service and hospitality skills
- good telephone etiquette
- trustworthiness and dependability
- effective communication skills
- ability to multi task
- ability to meet deadlines
- cheerful and positive attitude
- responsiveness to resident requests
- ability to work efficiently with little to no supervision
- ability to work efficiently with frequent interruptions
- commitment to integrity and professionalism
- completion of required compliance training
Job Qualifications
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines (i.e., fax, copier/scanner)
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must demonstrate effective communication skills
- must be able to multi task and meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person or department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system including educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with Electronic Heath Record (EHR) system as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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