Concierge

San Jose, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $25.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Employee Discount Program

Paid Time Off

sick leave

Holiday pay

Tuition Reimbursement

myFlexPay

Discretionary bonuses

Job Description

Sunrise Senior Living is a leading provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. With a commitment to creating meaningful relationships, Sunrise offers a supportive environment where team members engage with residents, their families, and colleagues to enhance the quality of life and foster a compassionate community. Recognized for its exceptional workplace culture, Sunrise Senior Living has been certified as a Great Place to Work® by Activated Insights for the eighth time, reflecting its dedication to staff satisfaction and superior service standards. The company maintains a strong focus on the sacred value... Show More

Job Requirements

High School degree or GED
proven customer service experience
proficiency in computer skills including Microsoft Office and Sunrise applications
ability to communicate effectively both verbally and in writing
good organizational and time management skills
accurate record keeping
good judgment, problem-solving and decision-making skills
ability to manage multiple priorities
willingness to participate in required training and comply with safety and community protocols
must pass drug testing (excluding marijuana)
agree to health screenings including tuberculosis and physical evaluation as required
meet vaccination requirements as mandated by applicable laws
valid driver understanding if driving a Sunrise vehicle
availability to work shifts as scheduled

Job Qualifications

High School degree or GED
proven customer service experience and skills
proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new software
effective written and verbal communication skills
good organizational, time management, and follow-through skills
accurate record keeping abilities
sound judgment and problem-solving capabilities
ability to handle multiple priorities
commitment to teamwork and service principles
experience in safety or risk management is a plus

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that community safety protocols are in place
contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure minimal wait times
greet potential candidates interested in Sunrise careers and direct them to apply online or capture candidate information into the Applicant Tracking System
answer incoming telephone calls and resident calls promptly with the appropriate community greeting message and identification
take complete messages and communicate to intended recipients
provide community overview to callers, determine forwarding contacts, and notify callers
manage appointments for residents and family members, such as hairdresser and transportation
send get well cards to residents hospitalized and order memory flowers for residents who have passed away
send sympathy cards to families or responsible parties
order flowers and name plates for new residents prior to move-in
order guest meals for residents and families on move-in day
create and maintain marketing and move-in packet inventory
support the Director of Sales with inquiry calls and lead tracking database entry
perform administrative duties related to resident move-ins
keep front desk and entry area neat and organized
monitor the Bistro area for cleanliness, refreshments, and ambiance
ensure continuous music playing and proper coverage at the front desk
partner with community team to ensure compliance with occupational health and safety regulations and risk management policies
practice safety procedures including PPE, fire extinguishers, SDS, and Lockout Tagout
maintain resident and team member rosters and work schedules for emergency procedures
champion the Safe Leaving Program to ensure resident safety
respond appropriately to emergencies according to policies
oversee guest and resident sign-in and sign-out
maintain high-risk elopement list with photographs
update daily resident phone lists, rosters, and guest logs
prepare and process meal tickets and payments according to procedures
organize and distribute mail and newspapers
post daily menus
maintain resident credit forms and assist with recruitment data entry
monitor and order office supplies
track and distribute team member paychecks
actively participate in team engagement programs, meetings, and required training
demonstrate good judgment, problem-solving, and decision-making skills
perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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