Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Employee Discount Program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
myFlexPay
Discretionary bonuses
Job Description
Sunrise Senior Living is a leading provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. With a commitment to creating meaningful relationships, Sunrise offers a supportive environment where team members engage with residents, their families, and colleagues to enhance the quality of life and foster a compassionate community. Recognized for its exceptional workplace culture, Sunrise Senior Living has been certified as a Great Place to Work® by Activated Insights for the eighth time, reflecting its dedication to staff satisfaction and superior service standards. The company maintains a strong focus on the sacred value... Show More
Job Requirements
- High School degree or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to communicate effectively both verbally and in writing
- good organizational and time management skills
- accurate record keeping
- good judgment, problem-solving and decision-making skills
- ability to manage multiple priorities
- willingness to participate in required training and comply with safety and community protocols
- must pass drug testing (excluding marijuana)
- agree to health screenings including tuberculosis and physical evaluation as required
- meet vaccination requirements as mandated by applicable laws
- valid driver understanding if driving a Sunrise vehicle
- availability to work shifts as scheduled
Job Qualifications
- High School degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new software
- effective written and verbal communication skills
- good organizational, time management, and follow-through skills
- accurate record keeping abilities
- sound judgment and problem-solving capabilities
- ability to handle multiple priorities
- commitment to teamwork and service principles
- experience in safety or risk management is a plus
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure minimal wait times
- greet potential candidates interested in Sunrise careers and direct them to apply online or capture candidate information into the Applicant Tracking System
- answer incoming telephone calls and resident calls promptly with the appropriate community greeting message and identification
- take complete messages and communicate to intended recipients
- provide community overview to callers, determine forwarding contacts, and notify callers
- manage appointments for residents and family members, such as hairdresser and transportation
- send get well cards to residents hospitalized and order memory flowers for residents who have passed away
- send sympathy cards to families or responsible parties
- order flowers and name plates for new residents prior to move-in
- order guest meals for residents and families on move-in day
- create and maintain marketing and move-in packet inventory
- support the Director of Sales with inquiry calls and lead tracking database entry
- perform administrative duties related to resident move-ins
- keep front desk and entry area neat and organized
- monitor the Bistro area for cleanliness, refreshments, and ambiance
- ensure continuous music playing and proper coverage at the front desk
- partner with community team to ensure compliance with occupational health and safety regulations and risk management policies
- practice safety procedures including PPE, fire extinguishers, SDS, and Lockout Tagout
- maintain resident and team member rosters and work schedules for emergency procedures
- champion the Safe Leaving Program to ensure resident safety
- respond appropriately to emergencies according to policies
- oversee guest and resident sign-in and sign-out
- maintain high-risk elopement list with photographs
- update daily resident phone lists, rosters, and guest logs
- prepare and process meal tickets and payments according to procedures
- organize and distribute mail and newspapers
- post daily menus
- maintain resident credit forms and assist with recruitment data entry
- monitor and order office supplies
- track and distribute team member paychecks
- actively participate in team engagement programs, meetings, and required training
- demonstrate good judgment, problem-solving, and decision-making skills
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities