Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee Discounts
Training and Development
Job Description
Century Park Associates is a renowned senior living community committed to fostering a warm, respectful, and enriching environment for its residents and staff. Established with a clear mission to prioritize 'people first,' Century Park Associates focuses on delivering exceptional service that meets the highest standards of hospitality, ethics, and care. The organization prides itself on creating a workplace that values trust, leadership, and personal integrity, ensuring all associates contribute positively to the community and uphold a strong code of ethics. This tight-knit community supports seniors in continuing to grow, learn, and contribute while providing them with a lifestyle that is... Show More
Job Requirements
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office including Word and Excel
- must demonstrate proficiency with office machines such as fax, copier/scanner
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multitask
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- must display integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training
Job Qualifications
- High school diploma or equivalent
- proficiency with Microsoft Office including Word and Excel
- proficiency with office machines such as fax, copier/scanner
- excellent customer service skills
- good telephone etiquette
- ability to communicate effectively
- trustworthy and dependable
- ability to multitask and meet deadlines
- cheerful and positive attitude
- effective communication skills
- ability to work with little supervision
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person/department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system including educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with Electronic Health Record (EHR) system as requested
Job Qualifications
Experience
No experience required
Job Location
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