Concierge

Columbia, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $23.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

sick leave

Holiday pay

Tuition Reimbursement

myFlexPay

Job Description

Sunrise Senior Living is a leading provider of senior care services, dedicated to empowering residents to live longer, healthier, and happier lives. Recognized for its outstanding workplace culture, Sunrise Senior Living has been certified as a Great Place to Work® by Activated Insights for the eighth time, underscoring the company’s commitment to creating a positive and supportive environment for both its residents and team members. With a focus on meaningful relationships, team collaboration, and a mission-centered approach, Sunrise Senior Living fosters a community where the sacred value of human life is honored and cherished.

The Concierge role at Sunrise ... Show More

Job Requirements

High School diploma or GED
Proven experience in customer service roles
Proficiency with computer programs including Microsoft Office and company-specific applications
Ability to learn new software applications
Effective written and verbal communication skills
Strong organizational and multitasking abilities
Ability to maintain accurate records
Ability to exercise good judgment and problem-solving skills
Willingness to participate in mandatory drug testing and comply with health and safety protocols
Compliance with vaccination requirements as mandated by federal, state, and local laws

Job Qualifications

High School degree/GED
Proven customer service experience and skills
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Demonstrate good organizational, time management, and follow-through skills
Possess accurate record keeping skills
Demonstrate good judgment, problem solving and decision-making skills

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process
Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification
Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: