Concierge

Philadelphia, PA, USA|

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Weekend Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Flexible Schedule

Employee assistance program

Training and Development

Team-oriented environment

Job Description

Sunrise of Abington is part of the Sunrise Senior Living community, a leading provider of senior care focused on creating a warm, inviting, and supportive environment for older adults. As an established senior living community, Sunrise of Abington combines compassionate care with modern amenities, aiming to enrich the lives of its residents by fostering independence, dignity, and convenience. Sunrise Senior Living emphasizes a team-oriented approach and a mission dedicated to the sacred value of human life, delivering personalized services that support individual needs and promote quality of life. The organization’s principle of service and core values reflect a genuine commitment... Show More

Job Requirements

High school degree/GED
Proven customer service experience
Proficiency in Microsoft Office and computer applications
Ability to communicate effectively both verbally and in writing
Organizational and time management skills
Ability to handle multiple priorities
Willingness to learn and adapt
Availability for scheduled shifts including evenings and every other weekend

Job Qualifications

High school degree/GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new software applications
Strong organizational and communication skills
Good judgment and decision-making abilities
Experience in administrative duties and multitasking
Commitment to team goals and resident-centered service
Familiarity with safety procedures and regulations
Ability to handle multiple priorities effectively

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure minimal wait times
Greet potential candidates interested in Sunrise careers and direct them to apply online or capture their information in the Applicant Tracking System to launch recruitment
Answer incoming telephone calls and resident calls promptly with the appropriate community greeting and identification
Take complete messages and communicate them to intended recipients
Offer and provide community overviews to callers and direct them to the appropriate staff member
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital and sympathy cards to families as needed
Order Memory Flower for deceased residents
Order flowers and name plates for new residents before move-in
Order guest meals for resident and family on move-in day
Create and maintain marketing and move-in packet inventory
Support the Director of Sales with initial inquiry calls and Customer Relationship Management lead tracking
Keep desk and entry area neat and organized
Monitor Bistro area for cleanliness, refreshments, music, and restock as needed
Partner with community team to ensure compliance with health and safety regulations
Practice safety procedures including PPE, fire extinguishers, SDS, and Lockout Tagout
Maintain resident and team member rosters and schedules for emergency procedures
Champion the Safe Leaving Program to ensure resident safety
Update resident phone list, move-in/move-out register, and sign-in logs
Prepare meal tickets and tally meal count sheets
Collect and process meal ticket money according to procedures
Organize and distribute mail and newspapers
Post Daily Menu on Menu Board
Assist with recruitment process data entry and general administrative duties
Monitor and order office supplies
Track and disperse team member paychecks
Participate actively as a team member and contribute to team goals
Maintain compliance with required training and perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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