Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Life insurance
Job Description
Century Park Associates is a respected senior living community dedicated to providing an enriching lifestyle for its residents while fostering a rewarding and supportive work environment for its employees. The company embraces a philosophy where relationships built on trust, leadership, and personal ethics are paramount, and its "people come first" approach translates into excellence, respect, and outstanding service in everything they undertake. Century Park Associates places a strong emphasis on caring for its residents, encouraging them to continue growing, learning, and contributing to their community. The organization values team members who consistently go beyond their job descriptions to exceed expectations,... Show More
Job Requirements
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines (i.e., fax, copier/scanner)
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multi task
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- must display integrity and professionalism by adhering to Century Park's Code of Ethics and complete all required compliance training
Job Qualifications
- High school diploma or equivalent
- proficiency in Microsoft Office (Word and Excel)
- experience with office machines such as fax, copier/scanner
- excellent customer service skills
- strong communication abilities
- ability to multitask and handle frequent interruptions
- reliable and trustworthy
- ability to work independently
- professionalism in adhering to ethical standards
- experience in a senior living or customer service role preferred
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person or department following community policy
- makes accurate, timely entries into Events Log
- maintains lists including resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system including educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with Electronic Heath Record system as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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