Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Flexible Schedule
Job Description
City Winery is a distinctive hospitality venue that artfully combines the charm of a fully operational winery with the vibrant energy of live music performances, culinary arts, and intimate event experiences. Founded in 2008 by music industry expert and visionary Michael Dorf, City Winery has grown into a renowned destination for those who appreciate the finer things in life such as award-winning wines, exquisite food, and exceptional live entertainment. Positioned in major urban centers, City Winery brings the essence of wine country to the heart of the city, creating a cultural hub for food lovers, wine enthusiasts, and devoted music... Show More
Job Requirements
- Minimum 1-year prior experience in a concierge, box office, or customer service role in a hospitality setting preferred
- Exceptional hospitality and guest service skills
- Polished presentation
- Proficient typing and computer skills
- Aptitude in resolving issues with a customer-focused orientation
- Effective communication skills both written and verbal
- Ability to work both independently and in a team environment
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
- Must be able to sit for extended periods of time
- stand and walk regularly
- occasionally lifting and carrying up to 50 pounds when needed
Job Qualifications
- Minimum 1-year prior experience in a concierge, box office, or customer service role in a hospitality setting preferred
- Exceptional hospitality and guest service skills
- Polished presentation
- Proficient typing and computer skills
- Aptitude in resolving issues with a customer-focused orientation
- Effective communication skills both written and verbal
- Ability to work both independently and in a team environment
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
- Must be able to sit for extended periods of time
- stand and walk regularly
- occasionally lifting and carrying up to 50 pounds when needed
Job Duties
- Actively participate in daily box office operations and administrative tasks associated with guest relations
- Assist in coordination of box office tasks including placement of ushers and box office staff
- Presence during seating on the floor to help address issues as needed
- Handle email, phone and in-person responses for accuracy, completion, and approved hospitality format
- Greet all guests and answer phones in a warm and professional manner, offering them a welcoming environment where their needs are anticipated
- Handle in-person ticket sales during box office hours
- Troubleshoot and support guest purchases and transactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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