Company Logo or Photo

Concierge

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Hourly
Rate:
Exact $25.75
clock

Work Schedule

Flexible
diamond

Benefits

health care
flexible spending accounts
401(k) Plan
earned paid time off
sick leave
Life insurance
Disability Coverage

Job Description

Marriott International is a globally renowned hospitality company known for its commitment to quality service and exceptional guest experiences. The Westin Michigan Avenue Chicago, located at 909 North Michigan Avenue, Illinois, operates as a distinguished hotel within the Marriott portfolio. This establishment emphasizes wellness and rejuvenation, aiming to empower guests to regain control and enhance their well-being during their stay. The Westin brand fosters an environment where associates and guests alike can thrive, highlighting a mission that blends hospitality with holistic wellness practices. Their dedication extends beyond just offering accommodations; they focus on creating a guest experience that is both... Show More

Job Requirements

  • High school diploma or GED equivalent
  • ability to stand, sit, or walk for an extended period during work shift
  • ability to move, lift, carry, push, pull, and place objects up to 10 pounds without assistance
  • excellent verbal and written communication skills
  • ability to handle confidential information
  • flexibility to work full-time with flexible availability
  • willingness to comply with company policies and safety training

Job Qualifications

  • High school diploma or GED equivalent
  • no related work experience required
  • no supervisory experience required
  • ability to communicate clearly and professionally
  • basic computer skills
  • customer service orientation

Job Duties

  • Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
  • respond to special requests from guests with unique needs and follow up to ensure satisfaction
  • gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
  • answer, record, and process all guest calls, messages, requests, questions, or concerns
  • contact appropriate individual or department to resolve guest call, request, or problem
  • review shift logs/daily memo books and document pertinent information in logbooks
  • monitor club lounge for seating availability, service, safety, and well-being of guests

Job Qualifications

Experience

No experience required

Job Location

Loading...