Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.75
Work Schedule
Flexible
Benefits
health care
flexible spending accounts
401(k) Plan
earned paid time off
sick leave
Life insurance
Disability Coverage
Job Description
Marriott International is a globally renowned hospitality company known for its commitment to quality service and exceptional guest experiences. The Westin Michigan Avenue Chicago, located at 909 North Michigan Avenue, Illinois, operates as a distinguished hotel within the Marriott portfolio. This establishment emphasizes wellness and rejuvenation, aiming to empower guests to regain control and enhance their well-being during their stay. The Westin brand fosters an environment where associates and guests alike can thrive, highlighting a mission that blends hospitality with holistic wellness practices. Their dedication extends beyond just offering accommodations; they focus on creating a guest experience that is both... Show More
Job Requirements
- High school diploma or GED equivalent
- ability to stand, sit, or walk for an extended period during work shift
- ability to move, lift, carry, push, pull, and place objects up to 10 pounds without assistance
- excellent verbal and written communication skills
- ability to handle confidential information
- flexibility to work full-time with flexible availability
- willingness to comply with company policies and safety training
Job Qualifications
- High school diploma or GED equivalent
- no related work experience required
- no supervisory experience required
- ability to communicate clearly and professionally
- basic computer skills
- customer service orientation
Job Duties
- Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
- respond to special requests from guests with unique needs and follow up to ensure satisfaction
- gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- contact appropriate individual or department to resolve guest call, request, or problem
- review shift logs/daily memo books and document pertinent information in logbooks
- monitor club lounge for seating availability, service, safety, and well-being of guests
Job Qualifications
Experience
No experience required
Job Location
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