Concierge

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $16.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Tuition Reimbursement

Flexible pay options

Job Description

Sunrise Senior Living is a leading provider in senior care, renowned for its compassionate and empowering approach to supporting residents to live longer, healthier, and happier lives. Recognized as a Great Place to Work by Activated Insights for the eighth time, Sunrise Senior Living prides itself on fostering a culture of respect, dignity, and meaningful connections among residents, their families, and team members. The community environment is designed to nurture relationships and provide exceptional service, ensuring that everyone feels valued and supported in their unique journey. Sunrise Senior Living offers a workplace where employees can passionately contribute to the well-being... Show More

Job Requirements

High School degree or GED
Proven customer service experience
Proficiency in Microsoft Office and computer applications
Ability to communicate effectively both verbally and in writing
Strong organizational and time management skills
Ability to handle multiple priorities
Willingness to adhere to occupational health and safety protocols
Ability to maintain confidentiality and exercise good judgment
Physical ability to perform job duties as needed
Completion and passing of drug test
Compliance with vaccination mandates as applicable

Job Qualifications

High School degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
Ability to handle multiple priorities
Possess written and verbal communication skills
Demonstrate good organizational, time management, and follow-through skills
Possess accurate record keeping skills
Demonstrate good judgment, problem solving, and decision-making skills
Ability to work effectively in a team environment
Commitment to principles of service and resident-focused care

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flowers for residents who have passed away
Send sympathy cards to families and responsible parties
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the Director of Sales with Customer Relationship Management lead tracking database entry
Perform other administrative duties pertaining to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away to complete duties
Partner with community team to ensure compliance with occupational health and safety requirements and promote Risk Management programs
Practice safety procedures including personal protective equipment, fire extinguishers, safety data sheets, and lockout tagout procedures
Maintain the resident roster, team member roster, and current work schedules for emergency procedures
Champion the Safe Leaving Program by ensuring the safety of residents in accordance with Sunrise Service Standards
Respond to emergencies according to policies and procedures
Ensure all guests and residents sign in and out appropriately
Maintain a high-risk elopement list with photograph at front desk
Monitor entry and exit of all residents
Update resident phone list and roster daily
Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
Collect meal ticket money and process according to business control procedures
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute resident and community newspapers
Post and display the Daily Menu on the menu board
Maintain resident forms for miscellaneous credits and complete as directed
Assist with recruitment process by performing computer data entry and other administrative duties
Monitor and order office supplies as needed
Track and disperse team member paychecks
Participate actively as a member of a team and work toward team goals
Demonstrate the Team Member Credo in daily interactions
Commit to serving residents and guests through Principles of Service
Contribute to customer and team member engagement programs
Attend regular team meetings
Maintain compliance in required training
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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