Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Job Description
Clara Maass Medical Center, part of RWJBarnabas Health, stands as a premier healthcare establishment dedicated to delivering patient-centered, high-quality academic medicine with a compassionate and equitable approach. Located in New Jersey, this medical center is renowned for providing comprehensive healthcare services, focusing on innovation, research, and education to enrich community health. RWJBarnabas Health, the leading academic health system in the state, is committed to advancing healthcare strategies that tackle both clinical needs and social determinants, ensuring holistic wellness for the local population. The organization emphasizes the creation and maintenance of healthier communities by addressing complex health challenges through collaborative, patient-focused... Show More
Job Requirements
- high school diploma
- ability to work day shifts
- availability to work weekends and holidays
- per diem scheduling based on department needs
Job Qualifications
- high school diploma
- college degree preferred
- healthcare training/experience preferred
Job Duties
- act as an ambassador of the main lobby and SDS/endoscopy area by providing special assistance and information to patients and visitors
- assess each patient and visitor s age-specific needs and provide age-specific assistance, treatment, and care
- oversee the main lobby and SDS waiting area and promptly resolve patient and visitor s request, issues, or complaints
- escort and assist patients and visitors to their desired location or car, if needed
- offer assistance with wheelchair, as needed
- promptly answer telephone calls
- use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of operation, directions, etc. according to individual needs
- promptly resolve minor issues and inform the patient advocates/representatives of any significant patient and visitor s complaints
- remain calm and alert, especially during emergency situations and heavy patient and visitor volume
- using the telephone, verbally arrange and confirm individual needs both inside and outside the facility
- promptly respond to requests for doctors, transportation arrangements, etc.
- follow proper safety and infection control procedures and maintain a safe work environment
- frequently converse with patients and visitors as they wait in the lobby
- greet and direct patients and visitors immediately with a friendly and sincere welcome
- maintain a neat and organized environment in the lobby
- notify environmental services when excessive spills or litter require their attention
- maintain a neat, organized, and stocked work area
- maintain confidentiality of patient s condition and other personal information, and limits work/patient related discussions to private areas
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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