Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.35 - $25.45
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life
disability
retirement savings
Paid Time Off
Tuition Reimbursement
Employee assistance program
Flexible pay options
Job Description
Sunrise Senior Living is a leading provider of senior living services dedicated to empowering residents to live longer, healthier, and happier lives. With a core mission centered on the sacred value of human life, Sunrise Senior Living has been recognized as a Great Place to Work for eight consecutive times, underlining its outstanding culture and employee satisfaction. This esteemed community combines compassion, innovation, and excellence, fostering a supportive environment for residents and team members alike. The organization provides a warm and welcoming atmosphere designed to promote dignity, independence, and joy in everyday living for its residents. Sunrise Senior Living’s commitment... Show More
Job Requirements
- High school degree/GED
- Proven customer service experience
- Proficiency in Microsoft Office and computer applications
- Ability to handle multiple priorities
- Good communication skills
- Ability to maintain accurate records
- Willingness to participate in required training and comply with safety procedures
- Availability to work flexible hours as needed
Job Qualifications
- High school degree/GED
- Proven customer service experience and skills
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
- Effective communication skills both written and verbal
- Good organizational, time management, and follow-through skills
- Accurate record keeping skills
- Good judgment, problem solving and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process
- Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Maintain and restock the bistro area with refreshments, ensure cleanliness and an inviting atmosphere
- Order flowers and name plates for new residents prior to move in
- Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the DOS with Customer Relationship Management lead tracking database entry
- Perform general administrative duties including updating phone lists and rosters, preparing meal tickets, processing money, organizing mail and newspapers, monitoring office supplies, and tracking team member paychecks
- Partner with the community team to ensure compliance with health and safety regulations and promote risk management programs
- Monitor and maintain high-risk elopement list and ensure community safety protocols are followed
- Participate actively as a team member in engagement programs and maintain compliance in required training and regulatory standards
- Attend regular team meetings and perform other duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter