Concierge

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical

Dental

Vision

Life insurance

short-term disability

long-term disability

401(k) retirement plan

Paid Time Off

Job Description

Invited is a premier hospitality company that has been a leader in the private club industry since 1957. As the largest owner and operator of private clubs nationwide, Invited manages over 130 country clubs, city clubs, and athletic clubs. These clubs offer a luxurious and diverse range of amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and comprehensive fitness centers. With a workforce of more than 17,000 employees, Invited is dedicated to building strong relationships and enriching the lives of its members and guests through exceptional service and memorable experiences.

The Concierge ro... Show More

Job Requirements

High school diploma or equivalent
Minimum of 1 year experience in the hospitality industry or similar customer-facing role
Service-oriented mindset with focus on making every member and guest feel valued
Friendly and personable with positive, can-do attitude
Professional and welcoming phone demeanor
Positive attitude and collaborative team spirit
Strong communication skills including verbal, written, phone, text, and social media
Ability to work well under pressure and manage multiple tasks
Strong organizational skills and attention to detail
Exceptional listening skills
Proficiency in Microsoft Office applications
Effective multitasking and time management
Able to stand, walk, and perform physical activities for extended periods
Capability to work in varying temperatures and environments
Able to climb, squat, kneel, reach, grasp, twist, bend, fold/unfold as required
Good communication skills with sufficient visual acuity including talking and hearing

Job Qualifications

High school diploma or equivalent
A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
Possess a service-oriented mindset with the ability to make every member and guest feel valued
Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience
Professional and welcoming phone demeanor
Positive attitude with a collaborative team spirit
Strong communication skills across various channels, including verbal, written, phone, text, and social media
Proven ability to work well under pressure, effectively managing multiple tasks simultaneously
Strong organizational skills with keen attention to detail
Exceptional listening skills, with the ability to understand and respond to member and guest needs
Proficient in Microsoft Office applications, including Word, Outlook, and Excel
Effective multitasker with strong time management and prioritization skills

Job Duties

Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression
Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry
Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments
Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone
Assist with member communications, including social media efforts, newsletters, and event announcements
Make outbound calls to new and at-risk members to ensure engagement and retention
Support member experience initiatives by promoting club offerings and assisting with key projects
Manage reservations for club programs, dining, and services, ensuring all interactions align with club standards
Conduct proactive phone calls to confirm member reservations for dining and events
Oversee the reservation process for the club’s dining facilities, ensuring accurate booking details and timely confirmations
Actively promote upcoming events and assist in event registration and follow-ups to encourage participation
Contribute to member experience initiatives, including updates to the website calendar and managing the message-on-hold system
Ensure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records
Create and update events and relevant information on the MemberFirst platform, ensuring accessibility and accuracy
Prepare and print personalized welcome tents, birthday, and anniversary cards to ensure members feel recognized and valued during their club visits
Maintain up-to-date member profiles, including personal preferences and special occasions
Communicate any known member’s allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience
Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas
Ensure supplies such as pens, notepads, and other necessities are well-stocked and available for members
Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management
Follow all company, club, and department policies, procedures, and instructions
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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