Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
employee discount
Job Description
Castle Group is a prominent hospitality and real estate management company dedicated to enhancing residential living experiences through exceptional service and community engagement. Renowned for its commitment to quality and professionalism, Castle Group operates various residential communities and buildings where comfort, security, and outstanding customer service are prioritized. The organization focuses on delivering a seamless living environment for its residents, ensuring that all community members feel valued and attended to with the utmost care. With a strong emphasis on professionalism, integrity, and hospitality excellence, Castle Group fosters a work culture centered around respect, responsiveness, and a proactive approach to problem-solving.... Show More
Job Requirements
- High school diploma or equivalency
- 1+ years of hospitality experience preferred
- ability to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations
- ability to lift 30lbs following appropriate safety procedures
- ability to work in an upright standing position for long periods of time
- ability to walk and climb stairs
- ability to easily navigate the property/building as required to meet job functions
- extensive use of fingers for typing and visual use of the computer monitor
- ability to handle, grasp, feel objects and equipment
- ability to reach with hands and arms
- ability to repeat various motions with wrists, hands and fingers
- ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone
- ability to respond verbally in an understandable, professional manner in person and over the telephone
- ability to stoop and bend
Job Qualifications
- High school diploma or equivalency
- college level courses in business and hospitality preferred
- 1+ years of hospitality experience preferred
- effective written and verbal communication skills
- excellent customer service skills including conflict resolution and de-escalation techniques
- ability to project a professional and knowledgeable demeanor
- intermediate command of computer hardware/software, specifically Microsoft Office Suite
- excellent organizational skills and attention to detail
- ability to prioritize tasks
- ability to act with integrity, professionalism, and confidentiality
- multiple language fluency desirable but not necessary
Job Duties
- Greet residents/guests upon entry
- respond to requests, questions, and any other needs
- make reservations and recommendations to restaurants, bars, and clubs to residents and their guests
- document issues or transactions as needed
- develop an understanding of Association policies and requirements
- identify appropriate department/person to support when an escalation is needed
- develop knowledge of surrounding areas and attractions
- answer phones promptly and handle questions/requests while directing to support resources when necessary
- keep track of activity logs and incident reports, records, and forms for Property Manager’s daily review
- escalate concerns/issues to Property Manager for immediate resolution when necessary
- monitor Emergency Response System and respond timely and efficiently
- monitor and control Electronic Security Control Systems if applicable
- ensure all safety precautions and procedures are followed while performing duties
- log all packages and track them until pick-up by or delivery to resident when applicable
- perform other duties and responsibilities as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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