Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Flexible
Benefits
Employee benefit card offering discounted rates
Learning programs
Corporate social responsibility activities
Career development opportunities
Competitive hourly pay
supportive work environment
Opportunities for international promotion
Job Description
Fairmont Grand Del Mar is a premier luxury resort located in the picturesque setting of San Diego, California, offering an immersive experience that combines the charm of natural beauty with world-class amenities. Nestled within 400 acres of dramatic canyon scenery, this five-star resort boasts 249 elegantly appointed guestrooms and suites, an 18-hole private golf course designed by Tom Fazio, a five-star spa, and six distinguished dining venues, including San Diego's only three-Michelin starred restaurant, Addison. The environment offers a perfect blend of relaxation and adventure, featuring a wide array of outdoor activities such as yoga, meditation, and archery, all designed... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in guest relations or hospitality preferred
- Proficiency in property management system software
- Strong communication and organizational skills
- Ability to stand and walk frequently during shifts
- Ability to occasionally kneel, push, pull, or lift
- Ability to occasionally ascend or descend ladders, stairs, ramps
- Must adhere to dress code and grooming standards
- Ability to work varying schedules including weekends and holidays
- Regular attendance and punctuality
- Ability to handle guest concerns professionally
- Must be able to work independently
- Commitment to safety and security protocols
Job Qualifications
- Excellent work organization and problem-solving skills
- Positive, outgoing and professional attitude with a passion for service
- Previous leadership experience in guest relations preferred
- Previous experience with property management systems required
- Computer literacy in Microsoft Windows applications required
- University or college degree in a related discipline is an asset
- Must possess professional presentation
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Duties
- Consistently offer professional, friendly and engaging service
- Handle guest concerns and react quickly, logging and notifying proper areas/departments
- Establish and maintain effective communication with all departments, including Front Office, Housekeeping, Food and Beverage, and Engineering
- Respond to all emails in the Concierge inbox and personal inbox promptly and professionally
- Monitor and respond to guest Kipsu text messages within Forbes standard time frame
- Respond to all incoming calls using proper telephone etiquette
- Properly log and detail all guest bookings in ALICE and provide printed itineraries
- Complete daily billing procedures accurately for third party vendors
- Ensure guest attention is the utmost priority during moments of engagement
- Demonstrate Fairmont Brand Standards by actively engaging guests
- Follow service essentials for front office to ensure guest satisfaction
- Foster and maintain respectful and professional relationships with third party vendors
- Never refuse guest requests unless illegal, immoral, or unsafe, and offer appropriate alternatives
- Maintain thorough knowledge of hotel offerings including operations, food concepts, amenities, and room types
- Maintain thorough knowledge of San Diego attractions, dining, local events, and directions
- Anticipate guest needs and provide thoughtful suggestions
- Explain Fairmont Grand Del Mar activities in detail
- Offer suggestions and professional guidance to guests
- Highlight guest preferences to ensure seamless service
- Exceed customer expectations to create memorable experiences
- Uphold Fairmont's Value Statement of respect, integrity, teamwork, and empowerment
- Arrive on time, appropriately dressed and prepared according to hotel grooming standards
- Follow FH&R and Forbes standards when interacting with guests
- Exhibit outstanding guest service skills and professional communication
- Communicate changes in hotel outlets and operations to guests
- Be aware of hotel activities, times, and dates
- Provide empathetic and responsive communication addressing guest concerns
- Demonstrate superior organization skills
- Actively seek duties during slow periods
- Work independently
- Ensure a safe work environment free of hazards
- Report suspicious persons, packages, vehicles, and observations to Security
- Promote safety, security and guest well-being by safeguarding information and keys
- Report all accidents and injuries to Security
- Attend all required trainings and sign training forms
- Maintain regular attendance and adapt to varying schedules
- Support environmental initiatives
- Handle all guest billing aspects timely
- Perform additional duties as assigned by Director of Guest Experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter