Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
friendly work environment
Job Description
Century Park Associates is a dedicated senior living community committed to creating an enriching lifestyle for residents while fostering a rewarding and supportive work environment for its associates. The company emphasizes a culture based on trust, leadership, and strong personal ethics, prioritizing a 'people come first' approach. This philosophy ensures excellence, respect, and outstanding service are fundamentally embedded in all aspects of the organization. Century Park Associates values caring for and empowering residents to continue growing, learning, and contributing every day. The team members go above and beyond their assigned duties to exceed expectations on behalf of the residents, embracing... Show More
Job Requirements
- High school diploma or equivalent
- proficiency in Microsoft Office including Word and Excel
- familiarity with office equipment such as fax, copier, and scanner
- excellent customer service and telephone etiquette skills
- ability to work efficiently with minimal supervision
- dependable and trustworthy
- effective communication skills
- ability to multitask and handle frequent interruptions
- positive and cheerful demeanor
- ability to meet deadlines and respond promptly to resident requests
Job Qualifications
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines such as fax, copier/scanner
- excellent customer service skills
- effective communication skills
- ability to multitask and meet deadlines
- cheerful and positive attitude
- trustworthiness and dependability
- prior experience in customer service or receptionist roles preferred but not required
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support such as typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person/department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system including educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with Electronic Health Record (EHR) system as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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