Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee assistance program
discounts
Training and development programs
Job Description
Waltonwood is a well-established senior living community that stands out for its dedication to providing a high-quality living experience for its residents. As a leading provider in the senior care industry, Waltonwood is committed to fostering a warm, safe, and welcoming environment where residents and their families feel valued and supported. The community offers a blend of exceptional customer service, hospitality, and comprehensive operational efficiency to ensure all residents enjoy comfort and peace of mind. The company emphasizes teamwork, positivity, and responsiveness across all departments, making it not just a place to live but a close-knit community that residents and... Show More
Job Requirements
- Proficiency with Microsoft Office and other computer applications
- knowledge of multiple phone line operations and proper phone etiquette
- a minimum of 6 months of customer service and clerical experience preferred
- high school diploma or GED preferred
- strong communication and organization skills
Job Qualifications
- High school diploma or GED preferred
- a minimum of 6 months of customer service and clerical experience preferred
- proficiency with Microsoft Office and other computer applications
- knowledge of multiple phone line operations and proper phone etiquette
- strong communication and organization skills
- ability to work in a team-oriented environment
- empathetic and compassionate attitude towards residents
Job Duties
- Greet residents, visitors, and staff in a welcoming, professional manner
- answer internal/external telephone calls promptly and professionally
- gather information, answer questions or requests, and/or channel to the appropriate destination
- properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff
- monitor and direct those who enter and exit the building and follow check in and out procedures
- become familiar with all residents of the community, and communicate positively with them daily
- update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns
- provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager
- keep front desk organized, neat, and clean and provide light housekeeping duties
- assist with all other duties as assigned by the Business Office Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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